Open to opportunities

Abhishek thapa

@abhishekthapa1

Message

Experienced Customer Relationship Manager with a focus on service excellence.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and hard-working professional with over 8 years of experience in customer service and operations management, currently serving as a Contact Centre Executive for EMBLEM HEALTH. My strong communication and interpersonal skills enable me to excel in fast-paced environments, ensuring that I provide excellent service and resolve issues efficiently.

As a co-founder of a travel company, I leverage my analytical and creative skills to enhance business opportunities. I take pride in my ability to resolve 95% of issues within a single call and maintain a high customer satisfaction rate of 98%. My experience includes training new hires, which has boosted team productivity by 20%, and improving client retention by 25% over two years.

Experience

Work history, roles, and key accomplishments

Current

Co-founder

Current

Explore and Enjoy

Apr 2022 - Apr 2024 (1 year 11 months)

Co-founded a tours and travel company in Dehradun, focusing on setting up travel services and enhancing customer experiences. Engaged in business development and operational management.

Business Development Operations Management Customer Experience Communication Skills Team Management

Current

Co-founder

Current

Explore and Enjoy

Apr 2022 - Apr 2024 (1 year 11 months)

Co-founded a tours and travel company in Dehradun. Engaged in setting up operations and enhancing customer experiences in the travel sector.

Business Development Customer Experience Operations Management Communication Team Leadership Marketing

Contact Centre Executive

Cognizant

Nov 2019 - Apr 2022 (2 years 5 months)

Dedicated Contact Centre Executive with over 8 years of experience in customer service and operations management. Skilled in resolving user complaints and providing health insurance details. Trained new joiners and ensured high customer satisfaction.

Customer Service Training Communication Problem Solving Operations Management Interpersonal Skills

Customer Relationship Manager

Cognizant

Nov 2019 - Apr 2022 (2 years 5 months)

Dedicated Contact Centre Executive with over 8 years of experience in customer service and operations management. Skilled in resolving user complaints and providing accurate information regarding health insurance plans. Trained new joiners and ensured high customer satisfaction.

Customer Service Communication Skills Operations Management Problem Solving B2B Support

Customer Relationship Manager

Pantel Communication Pvt. Ltd

Sep 2013 - Jan 2019 (5 years 4 months)

Managed customer inquiries with a focus on high satisfaction rates. Resolved service issues through effective communication and troubleshooting. Trained new hires, improving team productivity and client retention.

Customer Relationship Management Troubleshooting Communication Training Customer Retention Problem Solving

Customer Relationship Manager

Pantel Communication Pvt. Ltd

Sep 2013 - Jan 2019 (5 years 4 months)

Managed over 100 customer inquiries daily with a 98% satisfaction rate. Responded to service issues and complaints, troubleshooting technical problems, and driving high-level escalations to resolution. Trained new hires, enhancing team productivity.

Technical Support Troubleshooting Escalation Management Communication Skills Customer Satisfaction Problem Solving