Abhishek Negi
@abhisheknegi
Enthusiastic and motivated customer service professional.
What I'm looking for
I am a dedicated and reliable customer service professional with a strong foundation in managing inquiries, resolving complaints, and providing exceptional service. With experience in phone customer service support and brewery operations, I possess excellent communication skills, active listening, and empathy. I am a quick learner, able to handle inquiries and resolve issues effectively, and considered hardworking, ethical, and detail-oriented.
In my previous roles, I have demonstrated strong customer service skills, developed strong customer relationships, and implemented effective solutions. I am adaptable, able to work in a fast-paced environment, and possess computer literacy skills. I am excited to learn and grow with a company, bringing my skills and enthusiasm to a new role.
Outside of work, I enjoy playing basketball, reading, watching series, and photography. I am proficient in English and Hindi, and hold a diploma in Cyber Security and Ethical Hacking from the Global Institute of Cyber Security and Ethical Hacking.
Experience
Work history, roles, and key accomplishments
Phone Customer Service Support
Tech Mahindra
Aug 2023 - Nov 2023 (3 months)
Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person. Employed active listening techniques to understand customers' needs and provide appropriate solutions.
Brewery Helper
Elude Microbrewery Sky Bar Restaurant
Mar 2023 - Aug 2023 (5 months)
Collaborated with the brewing team to develop new beer recipes, utilizing sensory evaluation techniques to enhance flavor profiles. Operated fermentation tanks, boilers, pumps, and other machinery used in the brewing process.
Office Assistant
Ojjus Associates
Oct 2021 - Aug 2023 (1 year 10 months)
Answered incoming calls, responded to customer inquiries, and directed calls as necessary. Provided administrative support to senior staff members, including scheduling meetings.
Education
Degrees, certifications, and relevant coursework
Global Institute of Cyber Security and Ethical Hacking
Diploma, Cyber Security and Ethical Hacking
2022 - 2023
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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