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Abhishek Kundu

@abhishekkundu

I lead compliance, operations, and administrative projects spanning certifications, infrastructure, vendor management, and MIS.

India

Message

I've managed compliance, administration, infrastructure, and vendor operations at Joyya Goods, including renewal of WFTO, WRAP/AAFA, and OEKO-TEX certifications with A+ grades.

I led acquisition and construction of a 5,500 sq.ft. manufacturing plant in Murshidabad and renovations across approximately 45,000 sq.ft. in and near Central Kolkata. I also trained 120+ employees annually in First Aid, Fire Safety, and workplace emergency response.

At mJunction Services, I handled customer complaints across 12 business units, produced MIS, SLA, aging reports, and dashboards for senior management, and used call-audit trend analysis to improve quality.

Earlier, I managed East Region billing, collections, forecasting, field collectors, calling agents, vendors, and recovery strategies for Tata Teleservices operations, achieving 134% of the collection target.

Experience

Work history, roles, and key accomplishments

Current

CRM Admin & Operations Support

Current

AdvanceEdge Consultancy

Dec 2025 - Present (9 months)

Managed administrative and operational activities including documentation, reporting, and process coordination. Assisted in compliance-related coordination and supported the Director in day-to-day business activities.

Documentation Reporting Process Coordination Vendor coordination Client Coordination Administrative Support

WSH Officer – Compliance & Administration

Joyya Goods Pvt Ltd

May 2018 - Nov 2025 (7 years 6 months)

Led certification renewals for WFTO, WRAP/AAFA, and OEKO-TEX, securing A+ grades. Managed infrastructure development, vendor management, and trained 120+ employees annually in safety and emergency response.

Compliance Certification Management Infrastructure Development Vendor Management Training Health and Safety Negotiation

Associate – Customer Quality & MIS

mJunction Services Limited

Jul 2015 - May 2018 (2 years 10 months)

Handled customer complaints for 12 business units, ensuring resolution within TAT. Maintained and presented weekly/monthly MIS, SLA%, aging reports, and dashboards to senior management.

Complaints MIS Reporting SLA Management Trend Analysis Quality Improvement Reports And Dashboards

CSO – NVS Billing & Collection SPOC

Ivangel Sales & Services

Dec 2014 - Jul 2015 (7 months)

Managed end-to-end billing, collections, and forecasting for the East Region. Led a team of 12 field collectors and 20 calling agents, achieving 134% collection target.

Billing Collections Forecasting Team Leadership Vendor coordination Bad Debt Recovery

CSD NVS Circle SPOC

Ivangel Sales & Services

Jun 2013 - Nov 2014 (1 year 5 months)

Managed Smart Tracker solutions across West Bengal, Orissa, and Kolkata, achieving 100% INSLA SR closures. Published corporate MIS and oversaw product/service launches, GEO-fencing, and billing portal activations.

MIS Reporting Product Launch Vendor coordination Channel Partner Management Billing Portal Activation

Customer Care Executive

Aegis BPO Limited

Aug 2012 - Jun 2013 (10 months)

Ensured end-to-end closure of QRC raised by customers with 100% quality standards. Managed team responsibilities in the absence of the Team Leader and followed up with backend and circle teams.

Quality Standards Team Management Follow up