Abhishek Aditya
@abhishekaditya
Quality Analyst delivering compliant, data-driven customer support assurance across voice, chat, and email channels.
IndiaWhat I'm looking for
I’m an analytical, results-driven Quality Analyst at Amazon Development Center, where I conduct rigorous audits of customer interactions to maintain high service standards and ensure 100% compliance with internal SOPs and regulatory requirements.
Using performance metrics and root cause analysis (RCA), I translate complex audit data into actionable improvements, partner with operations leadership to drive continuous CX enhancements, and identify systemic issues that strengthen knowledge bases and communication protocols.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Amazon Development Center India Pvt Ltd
Nov 2024 - Present (1 year 5 months)
Conducted audits of voice, chat, and email customer interactions to ensure 100% compliance with internal SOPs and regulatory requirements. Analyzed performance metrics and audit data, performing RCA on service failures and partnering with operations leadership to drive continuous CX improvements.
Education
Degrees, certifications, and relevant coursework
National Institute of Open Schooling (NIOS)
Higher Secondary (Class XII), Higher Secondary Education
Completed Higher Secondary (Class XII) with NIOS in 2016.
ICSE Board
Secondary Education (ICSE, Class X), Secondary Education
Completed Secondary Education (Class X) under the ICSE Board in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Interested in hiring Abhishek?
You can contact Abhishek and 90k+ other talented remote workers on Himalayas.
Message AbhishekFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
