At Amazon, I perform quality audits and data validation to identify inaccuracies, discrepancies, and process defects. I analyze operational data and quality metrics to spot recurring issues and opportunities for improvement.
I serve as a Point of Contact for quality processes, supporting associates with queries, escalations, and resolution guidance. I also conduct Root Cause Analysis and support corrective and preventive actions.
I develop and update SOPs, prepare quality reports, and collaborate with cross-functional teams on process and tool enhancements. I use Microsoft Excel for analysis and reporting, with working knowledge of Power BI and Power Automate.
