Open to opportunities

Abhinav Mukherjee

@abhinavmukherjee1

Message

I investigate product bugs, build manual test plans, and turn customer issues into engineering-ready fixes.

India

Message

What I'm looking for

I'm looking to bring my hands-on QA and product mindset back to a full-time team, investigating issues, improving product quality, and helping engineering and customer-facing teams work from clear, actionable information.

At Airbnb, I spent over five years investigating and reproducing bugs, writing actionable JIRA tickets, and building manual test plans for features on a global platform. I helped customer-facing and engineering teams close knowledge gaps, flagged critical issues early, and maintained clear Help Center content and practical workarounds.

Before product QA, I spent six years in customer service and technical support across North America, Canada, India, and South Africa, including acting Team Lead responsibilities across three teams. I also run an independent Airbnb hosting business in Goa, managing property operations, inventory, social media, and finances.

Experience

Work history, roles, and key accomplishments

Current

Founder / Owner

Current

Independent Airbnb Hosting Business

Jan 2023 - Present (3 years 7 months)

Built and now run a self-sufficient Airbnb hosting business in Goa, covering property management, inventory, social media, and finances. With the business now running on autopilot, ready to bring that same hands-on QA and product mindset back to a full-time team.

Property Management Inventory Management Social Media Financial Management entrepreneurship

Product Specialist / QA Tester

Airbnb

Apr 2018 - Mar 2023 (4 years 11 months)

Tracked down and confirmed bugs reported through multiple channels, reproducing tricky issues by hand and turning unclear reports into clear JIRA tickets with workarounds. Built test plans and cases from scratch, ran QA cycles, and contributed to bug reduction projects while keeping the Help Center updated.

Test Case Design Bug Investigation Reproduce Bugs Bug Triage Jira Confluence Agile SQL CRM Platforms Ticketing Systems MS Word Excel Google Sheets

Subject Matter Expert, Customer Service

QuantM Technologies Ltd.

Jan 2016 - Feb 2018 (2 years 1 month)

Promoted to SME within six months and stepped into an acting Team Lead role, owning performance and KRA delivery across three teams. Reported directly to the Senior Manager and managed team performance for North America and Canada customer bases.

Customer Service Team Leadership Performance Management KRA Management Escalation Management

Sr. Customer Service Representative

Quatrro Global Services

Mar 2012 - Mar 2015 (3 years)

Provided technical support for software products and helped grow revenue by upselling support services to North American customers.

Technical Support Customer Service Upselling Revenue Growth

Sr. Customer Service Executive

Aegis BPO

Feb 2011 - Feb 2012 (1 year)

Resolved VIP customer issues tied to telecom service, coordinating across multiple internal teams to stay within SLA for customers in India and South Africa.

Customer Service Telecom Support SLA Management Cross functional Coordination