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Mayank Rathor

@mayankrathor

Senior Salesforce engineer at Barco Electronics building service and field operations solutions and contributing to Salesforce CPQ-to-Revenue Cloud migration.

India

Message

At Barco Electronics, I deliver Salesforce enhancements across Service Cloud, Sales Cloud, Experience Cloud, Field Service, Salesforce CPQ, and Revenue Cloud. I contribute to the CPQ-to-Revenue Cloud migration and build service processes, product configurators, and pricing logic.

I also implement AI-powered case automation with Agentforce and Prompt Builder, including case information extraction and routing. Earlier, I developed Salesforce applications for telecom, financial services, and pharmacy operations, including integrations, licensing workflows, and plan-processing solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Development Engineer - Salesforce

Current

Barco Electronics

Sep 2021 - Present (5 years 1 month)

Delivered Salesforce enhancements and technical solutions for a global product-based technology company, collaborating with stakeholders across EMEA, North America, South America, and APAC. Worked across Service Cloud, Sales Cloud, Experience Cloud, Field Service, Salesforce CPQ, and Revenue Cloud, supporting solution design, development, release delivery, and production troubleshooting.

Sales Cloud Service Cloud Experience Cloud Field Services Salesforce CPQ Revenue Cloud Agentforce Prompt Builder Apex LWC Triggers Flow REST APIs External Services Gearset Git Jira VSCode

Technical Lead - Salesforce

R Systems International Limited

Dec 2020 - Sep 2021 (9 months)

Worked in a Salesforce technical lead role, supporting technical delivery and coordination across development activities. Designed and developed new features using Apex, LWC, Flows, and Integration.

Apex LWC Flow Integration

Senior Salesforce Developer

NIIT Technologies Ltd.

Aug 2017 - Dec 2020 (3 years 4 months)

Developed and maintained Sales Cloud and Service Cloud capabilities for clients in telecom regulation and financial services. Implemented Experience Cloud partner capabilities, SSO with Azure AD, and various integrations including REST APIs and Batch Apex.

Sales Cloud Service Cloud Experience Cloud Apex Aura LWC Visualforce Batch Apex REST APIs Azure AD Shield Encryption Git AutoRABIT Jira

Salesforce Developer

Techmatrix Consulting Pvt. Ltd.

May 2014 - Aug 2017 (3 years 3 months)

Contributed to Salesforce Sales Cloud and Service Cloud applications supporting pharmacy operations, customer inquiries, and recruitment service processes. Gathered requirements with stakeholders and delivered application enhancements, Apex/Visualforce development, configuration, and production support.

Sales Cloud Service Cloud Experience Cloud Apex Visualforce Triggers REST APIs Data Loader