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Abhilash Parida

@abhilashparida

Staff Technical Program Manager at Angel One who launched Aadhaar eKYC and GenAI onboarding platforms with measurable conversion gains.

India

Message

At Angel One, I delivered KYC and customer communications platforms, including an Aadhaar eKYC service integrated with UIDAI and a RAG-based AI assistant across app, web and m-web. The assistant cut support ticket volume by 30–40%, while the eKYC platform lifted lead-to-eSign conversion by up to 11.9%.

At Nykaa, I delivered commerce, payments and fulfilment programs, including a self-delivery capability that reduced return-to-origin from 25% to 6%. Earlier, I worked on AIOps at Zensar Technologies, digital transformation and IoT at Cognizant Business Consulting, and ML research at Infosys.

Experience

Work history, roles, and key accomplishments

Senior Technical Program Manager

HiLabs

Jul 2026 - Aug 2026 (1 month)

Owned offshore delivery for healthcare-AI product portfolios, established delivery governance, and drove release-quality improvements cutting SIT defects from 330 to 166 and UAT defects from 131 to 8.

Healthcare AI Program Governance Release Management Testing Automation Agentic AI Quality Assurance Plans CI CD

Staff Technical Program Manager

Angel One

Jul 2024 - Apr 2026 (1 year 9 months)

Owned end-to-end technical program delivery for KYC and Customer Communications platforms, delivering a Sub-KUA Aadhaar eKYC platform and a RAG-based AI assistant that cut support tickets by 30-40%.

Technical Program Management KYC E KYC UIDAI AWS RAG AI Event Driven Architecture JWT Product Onboarding Stakeholder Management

Senior Technical Program Manager

Nykaa

Aug 2022 - Jun 2024 (1 year 10 months)

Led multi-pod planning and delivery for Superstore B2B commerce and the Nykaa app payments stack, integrating logistics and launching credit facilities and ML-driven recommendations.

Program Management B2B Commerce Payments Logistics Integrations ML Recommendations WebView Architecture Change Management Incident Management

Program Manager

Mobile Premier League (MPL Sports)

Sep 2021 - Jul 2022 (10 months)

Owned end-to-end program planning and execution for MPL Sports, including the T20 World Cup 2022 range, cutting time-to-market by 50% and setting up international D2C and B2B channels.

Program Management Cross functional Coordination D2C B2B Marketplace Operational Governance Risk Management

Project Manager

Zensar Technologies

Dec 2018 - Sep 2021 (2 years 9 months)

Led cloud and infrastructure transition programs for global clients, drove development of the Vinci AIOps platform, and delivered a facility build-out on budget.

Project Management Cloud Migration AI Ops PMO Stakeholder Management Budget Management

Consultant

Cognizant Business Consulting

May 2016 - Dec 2018 (2 years 7 months)

Acted as Product Owner for digital transformation and IoT initiatives, driving re-architecture of a digital-pathology platform and designing a connected retail store experience.

Product Ownership Digital Transformation IoT System Architecture Java Spring Cloud AWS Azure Angular React Jenkins

Junior Research Associate

Infosys

Aug 2012 - Apr 2014 (1 year 8 months)

Built ML-based analytical solutions in MATLAB/R, including an SVM/Bayesian human-activity-recognition algorithm and a genetic algorithm for train service optimization.

Machine Learning Matlab R SVM Bayesian Genetic Algorithms