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Abhijit Padte

@abhijitpadte

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Experienced IT Support technician with 10+ years in system administration.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am an experienced IT Support technician with over 10 years of expertise in system administration, managing hardware assets, software applications, and networks. My career has been marked by a commitment to providing exceptional technical support and ensuring seamless operations across various IT environments. I have honed my skills in troubleshooting, vendor management, and service desk support, making me a valuable asset to any organization.

Throughout my professional journey, I have worked with esteemed organizations such as Aviva and Southampton University, where I provided tech support for a wide range of systems and applications, including Microsoft 365, databases, and network security. My role involved not only resolving technical issues but also documenting solutions to enhance future support processes. I take pride in my ability to build reports and dashboards that empower management to make informed, data-driven decisions.

In addition to my technical skills, I have a strong background in customer service, ensuring effective communication during service restorations. My volunteer work with organizations like Winchester GoLD and PeaceGeeks reflects my dedication to using my skills for social good, helping those in need with their IT requirements.

Experience

Work history, roles, and key accomplishments

Current

Technician 3

Current

Aviva

Jul 2025 - Present (1 month)

Provided technical support for Windows deployment, applications stack, databases, network, servers, integrations, APIs, Microsoft 365, authentication, and firewalls. Troubleshot and resolved tickets using ServiceNow and ITSM lifecycle processes for incidents, changes, requests, and problems.

ServiceNow ITSM API Integration Database Management Technical Support

System Admin BA

Southampton University, NIHR (YouGetMe Ltd.)

Sep 2024 - Apr 2025 (7 months)

Responsible for system administration activities including desktop setup, virtualized environments, networks, servers, and firewalls. Provided Level 1 to 3 service desk and IT support, resolving incidents and fulfilling requests pertaining to hardware, telephony, web services, Microsoft 365, and Active Directory.

System Administration Virtualization Network Management Service Desk Active Directory ServiceNow Vendor Management

Technician

Brockwood Park School & Foundation

Aug 2018 - Sep 2024 (6 years 1 month)

Provided service desk user support for Microsoft Windows, telephony, web services, servers, Active Directory, GSuite, AWS, Adobe, and Sage. Maintained servers and networks to achieve optimal performance and coordinated with vendors to ensure service delivery.

Service Desk Microsoft Windows Active Directory G Suite AWS Network Administration Cloud Solutions

IT Volunteer

Winchester GoLD

Volunteered to provide IT support and assistance to Winchester GoLD, a charity dedicated to improving the lives of learning-disabled adults. Assisted with various IT needs to ensure smooth operations for the organization.

IT Support Technical assistance Troubleshooting Software support User Training Charity Problem Solving

IT Volunteer

PeaceGeeks

Volunteered with PeaceGeeks, a non-profit organization supporting Human Rights issues, by providing essential IT assistance. Contributed to their mission by addressing their technology requirements.

IT Support Technical assistance System Administration User Support Data Management Non Profit Support Problem Solving

Education

Degrees, certifications, and relevant coursework

ServiceNow Certification Program

Certified Administrator, ServiceNow Administration

Obtained certification as a ServiceNow Administrator, demonstrating proficiency in managing and configuring the ServiceNow platform. This certification enhances skills in IT service management and operations.

ITIL Certification Program

Certified, IT Service Management

Achieved ITIL v4 certification, validating expertise in IT service management best practices. This certification covers the ITIL framework for efficient and effective IT service delivery.

Cisco Certification Program

Certified Network Administrator, Network Administration

Earned the Certified Network Administrator (CCNA) certification, focusing on networking fundamentals, IP services, security, and automation. This certification confirms a strong understanding of network infrastructure.

Various IT Certification Programs

Certifications, IT Infrastructure

Completed several IT certifications in servers, network, and cloud administration. These certifications demonstrate a broad knowledge base in various IT infrastructure domains.