ABHIJEET SINGH

I’m an International Customer Support Executive with 2+ years of experience delivering high-quality financial and stock market customer support to US and global clients. I consistently achieve 90%+ First Call Resolution (FCR) while managing 50–60+ daily interactions across voice, email, and live chat.

In my role, I handle share trading, investment portfolio queries, and account-related concerns, diagnosing trade execution errors, order status issues, and account discrepancies. I resolved them within the initial interaction and also drove a 20% reduction in Turnaround Time (TAT) by streamlining complex case resolution with QA, Operations, and backend trade support teams.

I’m skilled in CRM and ticketing systems, using Zendesk, Salesforce, Freshdesk, and other tools to document customer interactions, maintain case notes, and keep audit-ready records. I also support end-to-end workflows like trade status updates, refund and reversal processing, service escalations, and SLA compliance.

I bring strong remote-first discipline, collaborating across time zones using Slack, Zoom, and MS Teams. I adhere to financial compliance standards, GDPR-aligned data privacy policies, and escalation matrices—balancing empathy, active listening, and problem-solving to consistently meet KPI targets like CSAT, AHT, FCR, quality score, and schedule adherence.