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Abhi Experience

@abhiexperience

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Senior Product Manager at Verizon who shipped a RAG ticket-validation system and advanced Agentic AI support workflows.

India

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At Verizon, I designed and shipped a RAG system that checks support tickets against single-source-of-truth documentation before submission. I owned the AI ticket-quality and validation layer within a program that reduced daily ticket volume from approximately 45,000 to 30,000.

I led product strategy and roadmap work to extend a legacy ticketing platform with Agentic AI, including assisted triage, resolution recommendations, and workflow routing. I also established KPIs for ticket deflection, invalid-ticket rates, resolution time, and customer experience.

At TechMojo Solutions Pvt Ltd, I directed sports betting vendor integrations and helped reduce integration time by 25% through API standardization. Earlier, I worked on sportsbook products at SportsIT - NE Group and shipped licensed mobile titles at Glu Mobile (EA Entity), including Disney Sorcerer's Arena.

Experience

Work history, roles, and key accomplishments

Senior Engineer Consultant - Tech Product Management

Verizon

Jun 2025 - Jul 2026 (1 year 1 month)

Designed and shipped a RAG system indexed on single-source-of-truth documentation that verifies ticket content before submission, eliminating invalid tickets at the point of creation. Owned the AI ticket-quality and validation layer within an enterprise support program that reduced daily ticket volume from ~45,000 to 30,000.

RAG LLM Evaluation Prompt Engineering Agentic AI AI Product Strategy Product Roadmap KPI Frameworks Agile Scrum Jira Confluence SQL A B Testing

Product Owner - Integrations & Strategy

TechMojo Solutions Pvt Ltd

Jan 2024 - Jun 2025 (1 year 5 months)

Directed sports betting vendor integrations (Altenar, Sportradar, Pragmatic Play), reducing integration time by 25% through API standardization. Enhanced user journeys, driving 30% higher operational efficiency and 15% fewer support queries.

API Integration Agile Sprint Planning Backlog Management Product Strategy Data Analysis SQL A B Testing

Associate Product Owner - Sportsbook

SportsIT - NE Group

Nov 2022 - Dec 2023 (1 year 1 month)

Managed client requirements across Africa and Europe, improving approval rates and delivery outcomes. Implemented data-driven prioritization frameworks (roadmap effectiveness +20%) and aligned stakeholder priorities against quarterly milestones, improving deadline adherence by 35%.

Product Management Stakeholder Management Data Driven Prioritization Roadmapping Agile Scrum

Quality Analyst

Glu Mobile (EA Entity)

Apr 2017 - Nov 2022 (5 years 7 months)

Shipped licensed mobile titles with Disney, WWE, and Gordon Ramsay brands, including a screen credit on Disney Sorcerer's Arena. Led UAT across releases against business, brand, and regulatory requirements, improving quality and reducing post-launch defects.

Quality Assurance UAT Mobile Gaming Test Planning Defect Tracking