Abdulrashid Elmi

I am a dedicated Customer Support Specialist with over 3-4 years of experience in BPO and call center environments. My expertise lies in delivering exceptional customer service across various platforms, including voice calls, live chats, email, and social media. I pride myself on being a strong communicator fluent in English, focusing on achieving outcomes through empathy and effective problem-solving.

In my current role as Customer Support Manager at Ainushamsi Energy Limited, I oversee our training program, manage escalated queries, and collaborate with internal teams to resolve complex customer issues. My commitment to maintaining high customer satisfaction scores and adherence to service-level agreements has been instrumental in enhancing the overall customer experience. I continuously seek to improve processes and empower my team to execute at the highest standards.