Abdulrahman Ghaleb

I'm a Customer Success Manager with 15+ years of experience owning the full client lifecycle — from onboarding and adoption through renewals and expansion — across SaaS and B2B environments.

I founded and scaled Waves LLC, a B2B SaaS company where I built a team of 17 and managed 40+ enterprise accounts. During this time I improved client retention by 21%, reduced churn by $120K ARR, increased product adoption by 28% within 60 days, and cut onboarding time from 45 to 35 days. I'm hands-on with Salesforce, HubSpot, ClickUp, and data-driven account health monitoring.

Earlier in my career I managed a corporate fleet account portfolio worth SAR 18M+ annually at Mitsubishi Motors in Saudi Arabia, consistently exceeding targets and leading customer-facing teams of up to 8 people.

I'm a native Arabic speaker with fluent English, which allows me to work effectively with MENA-based clients and global teams alike. I'm based in Tbilisi, Georgia (UTC+4) — a time zone that works seamlessly across EMEA — and I'm fully available for remote roles with an immediate start.

I'm passionate about building long-term client relationships, turning data into actionable insights, and making sure every customer gets real value from the product they're paying for.