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Abdul Qadeer

@abdulqadeer4

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Senior Systems Administrator at Greenback Health who rebuilt Addigy MDM enrollment and cut onboarding time by 30%.

United States

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At Greenback Health, I support Windows and MacOS endpoints for a distributed healthcare team and administer Microsoft Intune and Addigy MDM. I rebuilt MacOS enrollment and app deployment, and shipped Windows enrollment and compliance policies.

I replaced manual device setup with PowerShell and Bash scripts, cutting onboarding time by 30%. I also helped reduce the recurring ticket backlog by 25% with triage queues and documented escalation paths.

At Fidelity Investments, I launched a Windows laptop provisioning pilot that reduced setup time by 25%. I also improved incident triage, cutting median ticket resolution time by 16%.

Earlier, at Capgemini, I developed a ticket intake portal for client operations and created workstation configuration scripts. At Autozone, I implemented WPF enhancements for store inventory and ordering tools that cut repeat support requests by 11%.

Experience

Work history, roles, and key accomplishments

Current

Senior Systems Administrator

Current

Greenback Health

Aug 2024 - Present (2 years 2 months)

Built remote support for Windows and MacOS endpoints and shipped Microsoft Intune enrollment and compliance policies. Rebuilt Addigy MDM enrollment and introduced support workflows for Microsoft 365 and Google Workspace, cutting ticket backlog by 25% and onboarding time by 30%.

Microsoft Intune Addigy Microsoft 365 Google Workspace PowerShell BASH Windows MacOS Endpoint Security Triage

Senior Systems Administrator

Fidelity Investments

Mar 2023 - Jul 2024 (1 year 4 months)

Designed remote support workflows for Windows and MacOS end users and launched Microsoft Intune enrollment for Windows laptops, reducing setup time by 25%. Improved incident triage, trimming median ticket resolution time by 16% and cutting duplicate escalations by 12%.

Microsoft Intune PowerShell BASH Microsoft 365 Windows MacOS Incident Management Endpoint Security Least Privilege

Software Engineer

Capgemini

Sep 2019 - Mar 2023 (3 years 6 months)

Developed a ticket intake portal for client operations and extended ticketing integrations with Microsoft 365 and Google Workspace. Created PowerShell and Bash scripts for workstation configuration, reducing client environment preparation time by 30%.

PowerShell BASH Microsoft 365 Google Workspace Windows MacOS Ticketing Systems Cloud Migration

Software Engineer

Autozone

Aug 2018 - Jul 2019 (11 months)

Implemented WPF enhancements for store inventory and ordering tools, cutting repeat support requests by 11%. Added request validation and access checks, and reduced catalog-service failures by 12% with Hystrix circuit breakers.

WPF Entity Framework Core Hystrix C#Diagnostics Inventory Systems Point of Sale