Abdul Mateen

Lead end-to-end BDC operations spanning Pakistan and the UK, directing a 17-person calling and consultant workforce. Build KPI frameworks, conduct call audits, and deliver training to improve conversion and appointment attendance.

Managed day-to-day calling and appointment-setting operations across Pakistan and UK teams, setting targets and monitoring KPIs. Delivered coaching and training to improve communication and objection handling.

Led the Pakistan-based calling and appointment-setting team through its growth phase, establishing routines and performance expectations. Provided real-time floor support and coaching on customer handling and objection management.

Managed end-to-end US-based freight dispatch operations, including sourcing and booking loads, negotiating carrier rates, and coordinating driver schedules. Handled cancellations, detention claims, and TONU processes.

Owned the end-to-end US freight dispatch workflow from pickup to delivery, ensuring on-time performance. Used load boards to identify freight, negotiate rates, and maintain broker communication.

Operated ERP software to process sales and purchase entries, manage inventory, and record daily transactions. Handled voucher posting, expense tracking, and monthly bank reconciliations.

Designed and built 4-5 responsive websites for clients using HTML, CSS, JavaScript, and React. Collaborated with clients to gather requirements and iterate on design feedback.

F.Sc Pre-Engineering from Khawaja Fareed Government College, Rahim Yar Khan, Pakistan.

Web Development Certificate.

Computer Office Professional Certificate.

Bachelor of Science degree from The Islamia University of Bahawalpur, Pakistan.

Master of Computer Science degree from The Islamia University of Bahawalpur, Pakistan.