Abdul Haque
@abdulhaque
Senior IT Business Analyst driving digital transformation and process optimization.
What I'm looking for
I am a Senior IT Business Analyst with 15+ years of experience in business process improvement, project management, and business analysis, delivering digital transformation across ERP, B2B and FMCG environments. I have led end-to-end projects—requirements gathering, design, development, testing, deployment and post-implementation support—while collaborating with global cross-functional teams and stakeholders to improve efficiency and data integrity.
I combine technical skills (Salesforce, ServiceNow, Azure, C#, Python, SQL, Power BI, Tableau) with process expertise and strong communication to champion security, user adoption and measurable value. I have driven ERP integrations, Salesforce administration, SharePoint implementations and digital marketing initiatives, and I hold certifications including Certified Salesforce Admin and ITIL 4.
Experience
Work history, roles, and key accomplishments
Led digital initiatives and process improvement across IT and commercial teams, implementing ERP and B2B solutions that streamlined operations and improved reporting efficiency across global sites.
Managed IT projects and process improvements including lab application migrations and infrastructure upgrades, driving data integrity and operational continuity across manufacturing sites.
Led digital marketing strategy and campaign operations, managed website development and international digital channel expansion to support marketing and communications goals.
Managed and customized Salesforce orgs, improving data quality and implementing service and marketing solutions to support cross-functional business processes.
Developed and administered SharePoint solutions to automate business processes, performed migrations and created SQL queries to support reporting and Power BI dashboards.
Education
Degrees, certifications, and relevant coursework
Muhammad Ali Jinnah University
Master of Business Administration, Business Administration
Completed a Master of Business Administration program with focus on business and management topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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