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Abdul Haque

@abdulhaque

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Senior IT Business Analyst driving digital transformation and process optimization.

Pakistan

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What I'm looking for

I seek roles driving digital transformation and process optimization where I can lead projects end-to-end, collaborate with cross-functional global teams, and deliver measurable efficiency, data integrity, and user adoption.

I am a Senior IT Business Analyst with 15+ years of experience in business process improvement, project management, and business analysis, delivering digital transformation across ERP, B2B and FMCG environments. I have led end-to-end projects—requirements gathering, design, development, testing, deployment and post-implementation support—while collaborating with global cross-functional teams and stakeholders to improve efficiency and data integrity.

I combine technical skills (Salesforce, ServiceNow, Azure, C#, Python, SQL, Power BI, Tableau) with process expertise and strong communication to champion security, user adoption and measurable value. I have driven ERP integrations, Salesforce administration, SharePoint implementations and digital marketing initiatives, and I hold certifications including Certified Salesforce Admin and ITIL 4.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Business Analyst

Current

Abbott Laboratories

Sep 2023 - Present (2 years 2 months)

Led digital initiatives and process improvement across IT and commercial teams, implementing ERP and B2B solutions that streamlined operations and improved reporting efficiency across global sites.

Business Analysis Process Mapping ERP Integration Requirements Gathering Stakeholder Management Salesforce ServiceNow Project Management ISO 27001

IT Business Analyst

Abbott Laboratories

Oct 2017 - Aug 2023 (5 years 10 months)

Managed IT projects and process improvements including lab application migrations and infrastructure upgrades, driving data integrity and operational continuity across manufacturing sites.

Gap Analysis Project Management Agile Waterfall Testing Empower Migration Change Management Training

Lead Digital Marketing Manager

Abbott Laboratories

Oct 2016 - Sep 2017 (11 months)

Led digital marketing strategy and campaign operations, managed website development and international digital channel expansion to support marketing and communications goals.

Digital Strategy Campaign Management Vendor Management Analytics Content Management Emerging Tech Evaluation

Salesforce Administrator

Abbott Laboratories

Jan 2013 - Sep 2016 (3 years 8 months)

Managed and customized Salesforce orgs, improving data quality and implementing service and marketing solutions to support cross-functional business processes.

Data Quality Service Cloud Validation Rules Workflows Reports

SharePoint Developer

Abbott Laboratories

Mar 2008 - Dec 2013 (5 years 9 months)

Developed and administered SharePoint solutions to automate business processes, performed migrations and created SQL queries to support reporting and Power BI dashboards.

SharePoint Workflows Migration (2007→2010)SQL Power BI Automation