US Evening 5 pm-12 am ET (10 pm- 5 am WAT) - Chat & Email ONLY, Non-Voice. 3x HubSpot Certified (ID: r9nfbktg, verified). Zendesk/Intercom/Gorgias/Shopify. 500+ CRM records, 40+ chats/day, 95% CSAT, -20% escalations. Full-time contractor 40hrs/wk via Deel/Wise, No Visa. WISMO/returns/refunds.
Looking for a job
Abdul Hafeez
@abdulhafeez1
CRM customer support specialist at 247 DigitalPrints who handled 40+ daily interactions with 95% CSAT.
NigeriaWhat I'm looking for
At 247 DigitalPrints, I handled customer support over live chat, email, and phone during US evening coverage, maintaining 95% CSAT. I supported e-commerce customers with order-status questions, returns, refunds, and exchanges.
I managed 500+ client records in HubSpot CRM and logged interactions for team handover. I also implemented HubSpot sequences and Service Hub workflows, and reduced escalations by 20% through proactive chat support and clear call-handling scripts.
Experience
Work history, roles, and key accomplishments
DP
Customer Support Representative
247 Digital Prints
Jan 2023 - Dec 2024 (1 year 11 months)
Handled 40+ daily customer interactions via live chat and email during US evening hours, maintaining a 95% CSAT. Managed a CRM database of 500+ clients in HubSpot and supported DTC e-commerce operations.
Education
Degrees, certifications, and relevant coursework
FE
Federal University of Education
Bachelor of Science, Mathematics and Computer Science
2020 - 2023
Grade: Upper Credit
Activities and societies: Mathematics Association, Peer Tutoring
BSc in Mathematics & Computer Science. Focus on data analysis, CRM systems, and customer support systems.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
20k-40k USD
Social media
Job categories
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