Abdifatah Mohamed
@abdifatahmohamed2
General Manager and property management leader driving revenue, tenant satisfaction, and efficient operations.
KenyaWhat I'm looking for
I’m a results-driven General Manager and property management professional with 8+ years of experience in hospitality, real estate, and client relations. I oversee multi-property operations, improve organizational efficiency, and drive revenue growth through strong financial oversight, tenant relations, and team leadership.
In my current role, I lead full operational management across multiple residential properties—handling leasing, tenant relations, maintenance, and financial performance. I introduced structured systems to eliminate disorganization, manage rent collection and expense tracking, and improve workflow efficiency, while increasing tenant retention through improved service delivery and response systems.
I’ve also led hotel operations as a Supervisor and Managing Director, where I developed and executed business strategies, strengthened staff performance and onboarding, and resolved operational challenges quickly to maintain guest satisfaction. Across roles, I’m known for restructuring underperforming operations, enforcing accountability, and delivering high service standards—using budgeting, revenue management, conflict resolution, and data/CRM systems to keep teams aligned and results consistent.
Experience
Work history, roles, and key accomplishments
General Manager
Balmy Realty
Dec 2024 - Present (1 year 6 months)
Led full operational management across multiple residential properties, overseeing leasing, tenant relations, maintenance, and financial performance. Introduced structured systems to improve workflow efficiency, manage rent collection, and drive occupancy.
Hotel Supervisor
Moon Palace Hotel
Sep 2024 - Present (1 year 9 months)
Managed daily hotel operations to ensure smooth service delivery and strong guest experiences. Supervised staff performance and scheduling, trained new employees, and resolved operational issues to maintain satisfaction.
Property Manager
Hansard Homes
May 2022 - Jun 2024 (2 years 1 month)
Managed residential properties end-to-end, including leasing, inspections, maintenance coordination, and contract negotiations. Oversaw accounts receivable, expenses, and budgeting while improving occupancy through targeted marketing.
Managing Director
Waaso Serenity Hotel
Jan 2021 - Feb 2022 (1 year 1 month)
Developed and executed business strategies to drive hotel growth and performance. Oversaw hotel operations across staff, finance, and customer service while maintaining operational efficiency under pressure.
Assistant Manager
Waaso Serenity Hotel
Jun 2015 - Jul 2017 (2 years 1 month)
Supported daily hotel operations and customer service management, coordinating staff activities to ensure service quality. Acted as a liaison between management and operational teams to keep service delivery aligned.
Insurance Sales Rep
Two Gates Insurance Agency
Sold customized insurance solutions tailored to client needs and exceeded sales targets through strong client engagement. Maintained accurate records using CRM systems to support ongoing customer management.
Sales Team Lead
Zale
Managed daily sales operations and customer service delivery while supervising team members and supporting staff development. Used sales data to improve performance and guide decision-making.
Education
Degrees, certifications, and relevant coursework
Institute of Advanced Technology
ICDL Certification, ICDL
Grade: Pass
Completed an ICDL certification at the Institute of Advanced Technology and passed the program.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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