AB Di

I am a results-driven team leader with five years of leadership experience in customer-facing fintech and BPO environments, holding a Certified Lean Six Sigma Yellow Belt (CLSSYB). I specialize in operations support, client communication, team coordination, and ensuring SLA/KPI adherence.

In my recent role I lead daily team operations, manage escalations, and act as a liaison between clients and service providers to maintain satisfaction and regulatory compliance. I have a track record of identifying process-improvement opportunities and implementing efficiency strategies while collaborating cross-functionally with HR, IT, QA, and Training.

I am experienced in onboarding, performance management, payroll submission processes, and remote collaboration, and I bring a proactive, customer-focused approach to problem-solving and continuous improvement.