Salima MSB
@salimamsb
Dedicated English teacher with strong customer service and technical skills.
What I'm looking for
I am a passionate English teacher with experience in developing engaging lesson plans that cater to diverse student needs. My teaching philosophy revolves around fostering language proficiency through interactive activities, critical thinking, and active participation. I have successfully organized extracurricular activities that deepen students' connection to the English language, ensuring a holistic learning experience.
Prior to my teaching career, I honed my customer service skills as a Customer Service Agent at Accor Live Limitless, where I managed daily client requests with professionalism and efficiency. My role involved resolving issues, maintaining high customer satisfaction, and developing effective communication skills. Additionally, my experience as a Technical Security Services Supervisor allowed me to lead teams and manage complex projects, further enhancing my organizational and leadership abilities.
Experience
Work history, roles, and key accomplishments
English Teacher
Salima Institution
Sep 2022 - Nov 2023 (1 year 2 months)
Developed and delivered engaging lesson plans tailored to students' needs, fostering language proficiency in reading, writing, speaking, and listening. Organized and led extracurricular activities to inspire a deeper connection to the English language.
Technical Security Services Supervisor
Unknown
Dec 2020 - Feb 2022 (1 year 2 months)
Managed and coordinated security system installations and maintenance projects. Acted as the primary point of contact for clients, ensuring compliance with technical security measures and providing education on system functionality.
Customer Service Agent
Accor Live Limitless
Oct 2018 - Mar 2020 (1 year 5 months)
Handled day-to-day customer requests via phone and email, ensuring high levels of productivity and client satisfaction. Developed effective working relationships and resolved issues with professionalism.
Education
Degrees, certifications, and relevant coursework
Cady Ayyad University
Associate of Arts, English Language and Literature
2016 - 2018
Studied English Language and Literature, focusing on various aspects of the English language, including its structure, usage, and literary analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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