Open to opportunities

Abdelrahman Zaki

@abdelrahmanzaki

Message

I lead Revenue Operations and GTM analytics to turn data into revenue clarity.

Egypt

Message

What I'm looking for

I’m looking for a Revenue Operations or GTM Analytics role where I can build executive-ready dashboards, strengthen forecasting and pipeline governance, and lead with coaching. I’m open to remote work across GCC or globally.

I’m a Revenue Operations and Business Operations professional with 10+ years across enterprise-scale reporting governance and 0-to-1 startup operations. I’m known for coaching-led leadership—SMART goals, structured feedback, and a no-penalty culture—so teams can execute with confidence.

At Microsoft, I consolidated fragmented reporting into a single executive-ready Power BI view for CEMA’s $600M+ pipeline. That work cut manual effort by ~40% and helped surface renewal risk 4–6 weeks earlier, turning reporting into actionable deal protection.

At Vodafone (VOIS), I redesigned customer-fulfillment operations for a 200+ FTE UK broadband account. By diagnosing a 48-hour callback delay and implementing a warm-handover model, I lifted NPS by 15% and improved FCR by 4% through faster, smarter resolution.

More recently at Vistay, I joined at ideation stage as Product & Operations Lead. I identified dynamic pricing and AI-powered search as core differentiators through customer discovery, led the team to the Misk Venture Accelerator finalist phase, and built KPI tracking plus governance to scale the marketplace to 200+ hosts.

Experience

Work history, roles, and key accomplishments

Product & Operations Lead

Vistay

Apr 2025 - Nov 2025 (7 months)

Joined Vistay at ideation stage as Product & Operations Lead, helping shape early product direction and roadmap priorities based on customer discovery interviews. Led the team through the Misk Venture Accelerator’s elimination phases to reach the final phase.

Dynamic Pricing Product Discovery Customer Discovery Interview Roadmapping KPI Tracking Cross functional Leadership SMART Goals

Business Operations Analyst

Microsoft

May 2024 - Nov 2025 (1 year 6 months)

Consolidated fragmented team dashboards into an executive-ready Power BI view for CEMA’s $600M+ pipeline, establishing a single source of truth for WBR/QBR reporting. Reduced manual reporting effort by ~40% and flagged renewal risk 4–6 weeks earlier via proactive pipeline-hygiene monitoring.

Power BI Executive Reporting Pipeline Hygiene

Customer Fulfillment Operations Manager

Vodafone

Oct 2022 - May 2024 (1 year 7 months)

Led operational governance for a 200+ FTE customer fulfillment operation, owning KPI frameworks for NPS, FCR, and AHT. Diagnosed a 48-hour callback delay and implemented a warm-handover model, lifting NPS by 15% and FCR by 4%, and improved First Call Resolution from 68% to 81%.

Operational Governance NPS FCR AHT Warm Handover Process Employee Empowerment Initiatives Process Redesign WBR MBR Reporting Packs SharePoint Voice Of Customer Idea Submission Programs

International Account Team Leader

Vodafone

Dec 2015 - Oct 2022 (6 years 10 months)

Managed a team of 34 advisors and delivered performance governance and reporting frameworks for an international UK account. Improved First Call Resolution by 3% via a warm-handover initiative and maintained 98% COPC compliance through quality governance and continuous improvement programs.

Team Leadership First Call Resolution Warm Handover Initiative Quality Governance Continuous Improvement