Open to opportunities

Abdallah Shaban

@abdallahshaban

Message

I'm building data analysis and machine learning skills through Python, SQL, and applied coursework.

Jordan

Message

What I'm looking for

I'm looking to build technical depth in data analysis and data engineering, applying Python, SQL, and machine learning in a practical role with opportunities for growth.

I'm studying Artificial Intelligence & Data Science at Petra University, building practical skills in Python, SQL, data analysis, machine learning, data engineering, and cloud fundamentals through coursework and Cisco and AWS certifications.

At Alawneh Exchange, I handled high volumes of customer calls and resolved transaction-related issues across bank transfers, cash transfers, and currency exchange. I maintained accurate, audit-ready customer records and coordinated with internal teams to support timely, compliant resolutions.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Alawneh Exchange

Feb 2023 - Mar 2026 (3 years 1 month)

Handled high-volume customer calls and inquiries across phone and social media, resolving issues on first contact. Provided accurate information on bank transfers and currency exchange, maintaining audit-ready records.

Customer Service Problem Solving Time Management Attention To Detail Data Entry CRM

Education

Degrees, certifications, and relevant coursework

University of Petra

Bachelor's Degree, Artificial Intelligence & Data Science

2022 -

Pursuing a Bachelor's degree in Artificial Intelligence and Data Science, with coursework in Data Engineering, Big Data Analytics, Machine Learning, and Database Systems.