Abdelfattah Kilani
@abdelfattahkilani
Multilingual customer-service professional and Arabic interpreter with strong administrative skills.
United StatesWhat I'm looking for
I am a multilingual customer-service professional and certified Arabic interpreter with years of frontline experience in retail, call centers, and visa processing. I bring strong administrative skills, attention to detail, and proven ability to work with diverse, multicultural customers.
My recent roles include Arabic Interpreter engagements and a Visa Submission Officer position, where I handled sensitive communication and ensured accurate, timely processing. I have also worked in cashier, sales associate, and customer service agent roles across the US and Morocco, developing consistent client-facing excellence.
I excel at answering incoming calls, replying to email queries, making outbound customer calls, and investigating issues to provide speedy resolutions. My language skills—native Arabic, advanced English, intermediate French, and basic Spanish and Italian—enable effective cross-cultural communication and interpretation.
I am reliable, detail-oriented, and focused on delivering high-quality service in fast-paced environments; I thrive in roles requiring interpersonal skills, administrative accuracy, and multilingual communication.
Experience
Work history, roles, and key accomplishments
Arabic Interpreter
Nuance Languages, Inc
Aug 2025 - Present (6 months)
Provide Arabic interpretation services for clients across modalities, ensuring accurate, culturally appropriate communication for healthcare and legal contexts since 2025.
Arabic Interpreter
Accurate Communication
Dec 2024 - Present (1 year 2 months)
Deliver Arabic interpretation and translation support for client engagements, facilitating clear communication and client satisfaction since 2024.
Arabic Interpreter
TheBigWord
Nov 2024 - Present (1 year 3 months)
Provide on-demand Arabic interpretation services for diverse client needs, maintaining accuracy and confidentiality in source-target rendering since 2024.
Visa Submission Officer
BLS International
Jun 2024 - Present (1 year 8 months)
Manage visa application submissions and customer interactions, ensuring accurate documentation processing and timely applicant support since 2024.
Cashier
Faber Coe & Gregg
Sep 2022 - Sep 2024 (1 year 11 months)
Processed transactions, handled cash and customer inquiries, and maintained point-of-sale accuracy during tenure from 2022 to 2024.
Sales Associate
Metro by T-Mobile
Jun 2022 - Jul 2022 (1 month)
Assisted customers with mobile product selection and sales, meeting store targets during a short-term assignment in 2022.
Cashier
RMZ Petroleum
Sep 2018 - Sep 2019 (1 year)
Handled fuel station transactions and customer service duties across two periods between 2015 and 2019.
Cashier
Punjab Enterprises
Aug 2014 - Oct 2015 (1 year 2 months)
Managed cashier responsibilities and customer interactions at a retail location from 2014 to 2015.
Customer Service Agent
Kenza Call Center
Jun 2009 - Jul 2009 (1 month)
Answered inbound calls, responded to email inquiries, and resolved customer issues while supporting multicultural clients in 2009.
Hotel Manager
G.O.S Hotel
Nov 2007 - Feb 2008 (3 months)
Oversaw hotel operations, guest services, and staff coordination for a seasonal management role from 2007 to 2008.
Operator
Wadernet
Nov 2005 - Feb 2006 (3 months)
Performed operator duties across multiple short-term assignments in 2005–2006, supporting operational workflows and communications.
Operator
Geo Atlas
Jul 2005 - Aug 2005 (1 month)
Provided operator and support services during a short-term contract in 2005, aiding daily operational tasks and communications.
Education
Degrees, certifications, and relevant coursework
IUIbn Zohr University
English Literature
1999 - 2003
Completed second-year level studies in English Literature at Ibn Zohr University from 1999 to 2003.
Mohamed V High School
High school diploma, Modern Literature
1995 - 1999
Obtained a high school diploma in Modern Literature from Mohamed V High School in Laayoune between 1995 and 1999.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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