Bilingual (English/Arabic) IT Specialist with 15 years in IT support and 7+ years in web development. I support 500+ users across the UAE, GCC and Europe, managing Active Directory, endpoint security (Bitdefender GravityZone), networks, Linux mail servers and DNS. I also build and maintain WordPress, Shopify and Node.js websites, from code to hosting. That mix lets me solve problems end to end, from a user’s laptop to the company website. Cut ticket volume by 40% in 3 months. Based in Dubai.
Looking for a job
Abdalla Elhassan
@abdallaelhassan1
Bilingual (English/Arabic) IT Specialist with 15 years in IT support and 7+ years in web development.
United Arab EmiratesExperience
Work history, roles, and key accomplishments
AL
Current
IT Support Engineer
Abdulwahed Bin Shabib Investment Group LLC
Dec 2025 - Present (10 months)
Provided remote and on-site IT support to 500+ users across multiple countries, troubleshooting hardware, software, network, and system issues. Administered Active Directory, Bitdefender GravityZone, and Linux mail servers, and supported government service centers.
SA
Technical Support Executive
Sentients AI
Dec 2024 - Nov 2025 (11 months)
Handled post-deployment support for SME clients, troubleshooting bugs, broken integrations, and site performance issues across WordPress, Shopify, and custom websites. Managed support tickets, developed websites, and sold hosting and care plans, retaining 60% of clients.
AS
Freelance Client: Al-Manahil Oya School
Al-Manahil Oya School
Nov 2024 - Jan 2025 (2 months)
Resolved network and computer issues for school staff and set up and launched the school's WordPress website, managing hosting and ongoing updates. Delivered a responsive, user-friendly site that improved performance and engagement.
IN
Self-Employed IT Specialist & Web Developer
Independent
Sep 2018 - Jan 2025 (6 years 4 months)
Secured web development projects through consultative selling and referrals, developing tiered service packages achieving 60% client retention. Built and managed WordPress and Shopify sites, configured e-commerce solutions, and provided technical support and consultancy.
HF
Freelance Client: Horestco Furniture
Horestco Furniture
Oct 2023 - Nov 2023 (1 month)
Restored connectivity between office locations by reconfiguring routers and replacing faulty hardware. Removed malicious code from a compromised WordPress site and hardened its security, and built a PDF catalog feature to improve user experience.
NG
System and Network Manager
Nebras – Flynas Airlines GSA
Oct 2013 - Sep 2018 (4 years 11 months)
Delivered technical support to 50+ users, resolving hardware, software, and network issues. Built a support documentation framework that cut ticket volume by 40% within 3 months, and administered ERP system, servers, and networks.
NG
IT Support Technician
Nebras – Flynas Airlines GSA
Oct 2011 - Oct 2013 (2 years)
Provided helpdesk support, maintaining and repairing IT systems and hardware, resolving network issues, and installing and configuring software and hardware. Managed data operations and generated technical reports.
Education
Degrees, certifications, and relevant coursework
SB
STATUS 200 Coding Bootcamp
Certificate, Coding
2025 - 2025
Completed a 320-hour coding bootcamp.
Certificate, Computer Networking
2024 - 2024
Completed the Bits and Bytes of Computer Networking course.
AE
Aptech Computer Education
Certificate, Database Administration, Linux Environment
2019 - 2019
Completed training in Database Administration and Linux Environment.
AE
Aptech Computer Education
Advanced Diploma, IT Software Engineering
2011 - 2014
Grade: Distinction
Completed an Advanced Diploma in IT Software Engineering with Distinction.
Microsoft Learn
Certificate, Microsoft 365
Completed training on managing secure user access in Microsoft 365.
Microsoft Learn
Certificate, Microsoft Defender for Cloud Apps
Completed training on implementing app protection using Microsoft Defender for Cloud Apps.
Microsoft Learn
Certificate, Azure
Completed training on accelerating migration, modernization, and innovation journey to Azure.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United Arab EmiratesAuthorized to work in
Salary expectations
60k+ USD
Social media
Job categories
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