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Abbas Javed

@abbasjaved

Customer Service Representative with client-facing experience at Softon Digital, resolving queries and supporting clients through the sales process.

United Arab Emirates

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What I'm looking for

I'm seeking a Customer Service Representative role in Dubai where clear communication and a calm, solutions-focused attitude add value.

At Softon Digital, I communicated directly with clients, answered queries, followed up on requests, and supported them through the sales process as a Sales Executive Intern.

I handled lead generation and outreach, resolved client concerns with senior executives, and analyzed client and sales data to identify recurring issues and opportunities to improve the client experience.

As a Storyboard Artist at Videozlab, I worked with directors and clients to incorporate feedback, managed revisions under deadlines, and supported junior team members. I'm seeking a Customer Service Representative role in Dubai where clear communication and a calm, solutions-focused approach can add value.

Experience

Work history, roles, and key accomplishments

Sales Executive Intern

Softon Digital

Jan 2025 - Jun 2025 (5 months)

Communicated directly with clients to answer queries, follow up on requests, and support them through the sales process. Handled lead generation and client outreach, maintaining a professional and responsive tone across all interactions.

Client Communication Query Resolution Lead Generation Client Follow up Sales Presentations Data Analysis

Storyboard Artist

Videozlab

Jan 2021 - Dec 2022 (1 year 11 months)

Worked directly with directors and clients to understand requirements and incorporate feedback accurately and promptly. Managed revisions under deadline pressure while maintaining a positive, cooperative working relationship with the team.

Client Communication Feedback Incorporation Deadline Management Teamwork Mentorship