Open to opportunities

Aasim Jethwa

@aasimjethwa

Message

I drive insurance client retention while improving CRM quality and customer support operations.

India

Message

What I'm looking for

I'm looking for a role where I can combine insurance advisory, client relationship management, CRM testing, and customer support while continuing to solve problems, train teams, and improve service quality.

At Afia Insurance Brokers LLC UAE, I advise clients on automotive, life, and general insurance while managing portfolios, prospecting new business, supporting claims, and delivering consistent top-tier performance and retention for five years.

I also test CRM systems across data entry, reporting, integrations, security, sales automation, marketing automation, and customer support. I work with developers, product owners, and business stakeholders to validate customer data and resolve issues.

Earlier, I supported software users at Capgemini, coordinated major incidents at Tech Mahindra, and resolved hardware, software, Active Directory, Windows, and Apple MacOS issues at Capita. I'm known for reliable follow-through, clear communication, training users, and maintaining positive customer support levels.

Experience

Work history, roles, and key accomplishments

Current

Senior Advisor

Current

AFIA Insurance Brokers LLC UAE

Sep 2018 - Present (7 years 11 months)

Provide expert advice on insurance products, manage client relationships, and assess risks to determine premium rates. Consistently achieved top-tier performance and retention for five years, while also developing test cases for CRM systems.