Open to opportunities

Aarya User

@aaryauser

Message

Customer Success professional focused on onboarding, retention, and client advocacy.

India

Message

What I'm looking for

I’m looking for a remote-first Customer Success role where I can own onboarding and retention, reduce churn, improve CSAT/NPS, collaborate async across time zones, and build long-term client relationships.

I’m a client-facing Customer Success professional with experience across customer support, financial advisory, onboarding operations, and remote international client management. I enjoy building relationships, helping people get results, and keeping clients supported throughout the full lifecycle.

In my recent roles, I maintained 85%+ retention and a 4.8/5.0 satisfaction rating while working with international clients across time zones. I’ve also improved outcomes by reducing repeat complaints by 15%, onboarding 50+ monthly inquiries with structured processes, and cutting average issue resolution time by 30% through better workflows and customer-facing process improvements.

Experience

Work history, roles, and key accomplishments

Current

Remote Online English Tutor

Current

Preply

Dec 2025 - Present (6 months)

Taught and managed 15+ international students across 8+ countries in a fully remote setting. Maintained 85%+ student retention and a 4.8/5.0 satisfaction rating by personalising lessons, proactively addressing learning gaps, and setting clear onboarding and goal-tracking processes.

online tutoring Student Retention Onboarding Goal Setting Customer Support

Client Onboarding & Operations

Little Millennium Preschool

Jun 2025 - Dec 2025 (6 months)

Managed 50+ monthly inquiries and guided families through the full enrollment journey. Onboarded 20+ new families per quarter using structured processes that reduced early drop-off and cut average issue resolution time by 30% by improving internal communication workflows.

Customer Onboarding Enrollment Operations Churn Prevention Process Optimization

Financial Advisor & Client Manager

Tata AIA Life Insurance

Jan 2025 - Jul 2025 (6 months)

Managed client relationships from first contact through onboarding, policy guidance, and ongoing follow-up. Built trust by aligning recommendations with clients’ financial goals and strengthened objection-handling in a target-driven, client-facing role.

Client Relationship Management Financial Advisory Client Onboarding Objection Handling

Customer Support & Retention

Kirti's Kitchen

Apr 2024 - Jan 2025 (9 months)

Handled 30–50 daily customer interactions across multiple channels and resolved issues efficiently. Reduced repeat complaints by 15% by improving response processes and shared recurring issue insights with product to improve the customer experience.

Customer Support Customer Retention Customer Lifecycle Management Churn Prevention Process Improvement Product Feedback