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Aarushi Jalundhwala

@aarushijalundhwala

Service operations professional at Hughes Network Systems who automated missed-cancellation detection, cutting invoice review from 2–3 days to about 2 hours.

United States

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At Hughes Network Systems - an EchoStar Company, I partnered with the provisioning team to automate detection of missed service cancellations, reducing monthly invoice review from 2–3 days to about 2 hours. I also investigated a KPI reporting error and surfaced a recurring issue pattern.

I drove cross-functional resolution of customer-impacting issues across engineering, customer care, finance, and vendor teams. In service reviews, I reported on five core KPIs and discussed recurring product, service, FAQ, and customer-portal issues.

Previously, at Global Wireless Solutions,Inc, I analyzed network-performance data with SQL and Tableau and delivered findings to Mobile Network Operator clients. I also diagnosed RF and VoLTE issues using Layer 3/IMS SIP data and mapping tools, and trained junior RF Analysts.

Experience

Work history, roles, and key accomplishments

Sr. Programmer/Analyst, Service Management & Operations

Hughes Network Systems

Sep 2024 - Sep 2026 (2 years)

Conducted root-cause investigations into service and reporting issues, including correcting a KPI reporting error and surfacing a recurring issue pattern. Partnered with provisioning to automate missed cancellation detection, reducing invoice review from 2-3 days to ~2 hours, and led cross-functional resolution of customer-impacting issues.

Root Cause Analysis KPI Reporting Process Improvement Automation Cross Functional Collaboration Vendor Management Executive Reporting Data Analysis Jira SharePoint Tableau Power BI SQL Salesforce Microsoft Copilot NotebookLM VoIP Monitoring MapInfo

RF Engineer

Global Wireless Solutions, Inc.

Sep 2021 - Jul 2024 (2 years 10 months)

Used SQL queries to extract and prepare network-performance data supporting recurring Tableau workbooks. Built Excel macros to format and organize large datasets, delivered technical presentations to MNO clients, and conducted root-cause analysis on escalations.

SQL Tableau Excel Macros Network Performance Root Cause Analysis Technical Presentations Data Analysis VoLTE LTE

RF Analyst

Global Wireless Solutions, Inc.

Aug 2017 - Sep 2021 (4 years 1 month)

Diagnosed RF and VoLTE technical issues using Layer 3/IMS SIP data and mapping tools. Validated and analyzed LTE/VoLTE/5G drive-test data, and trained and onboarded junior RF Analysts.