Aaron Shepard

Build and lead remote operations for a veteran-focused educational consulting and records-organization business, owning client intake, scheduling, communications, and service delivery workflows. Standardize written SOPs, documentation templates, and quality-control checkpoints for medical, military, and administrative records.

Directed safety, security, emergency preparedness, and compliance programs across two campuses, managing budgets, resources, and coordination with executives and public-safety partners. Audited parking systems, corrected Clery reporting, and led emergency radio modernization.

Designed and delivered Criminal Justice and Juvenile Justice curricula in Canvas, building learning modules, assessments, and grading rubrics aligned with course objectives. Managed student communication and feedback through digital learning workflows.

Founded and operated a wine-tourism business with ownership of strategy, financial performance, customer experience, and regulatory compliance, generating $117,000+ in gross revenue over three years. Managed reservations, logistics, vendor partnerships, and online booking systems.

Managed account records and customer orders using Salesforce and Acumatica, coordinating inventory, logistics, fulfillment, and issue resolution with internal teams.

Managed high-priority incidents involving investigations, crisis intervention, and emergency response, assessing risk and making time-sensitive decisions within legal and departmental requirements. Conducted investigations and coordinated with prosecutors, courts, and partner agencies.

Supervised 7 Tactical Data Coordinators during deployed operations, maintaining real-time tactical information and operational communications across classified systems. Delivered daily briefings to the commanding officer, translating complex tactical information into reporting for senior leadership.

Completed 40 hours of Crisis Intervention Team Training in 2019.

Completed 40 hours of Crisis Intervention Team Training in 2016.

Completed the Basic Law Enforcement Academy in 2013.

Completed training at the Federal Law Enforcement Training Academy in 2011.

Bachelor of Arts in Social and Criminal Justice from Ashford University, now known as University of Arizona Global Campus.

Completed an 80-hour Firearms Handgun Instructor Level I course in 2021.

Completed Weapon Retention & Ground Survival Instructor Training in 2019.