At Wells Fargo EGS, LLC, I handle banking requests and maintain accurate customer account and transaction information. I verify account details, research requests across multiple banking systems, and document cases, escalating those that need specialized assistance.
As Founder & Owner of SFENDONI, I manage day-to-day operations from customer inquiries and orders through fulfillment and after-sales support. I also maintain business records and coordinate product presentation and marketing activities.
At OPTUM — UNITEDHEALTH GROUP, I managed provider inquiries involving billing, benefits, eligibility, claims, coverage, and disputes. I verified information, documented cases involving sensitive data in line with HIPAA and privacy requirements, and coordinated with specialized teams on complex issues.
