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Aaron Liu

@aaronliu

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Results-driven operations specialist with expertise in data analysis.

United States

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What I'm looking for

I seek a role that values data-driven decision-making and fosters collaboration.

I'm Aaron Liu, a dedicated Live Operations Specialist with a proven track record in coordinating cross-functional projects and enhancing operational workflows. At DoorDash, I have successfully managed over 100 catering launches, collaborating with various stakeholders to create high-quality menus and improve service delivery. My analytical skills, particularly in SQL and Google Sheets, have empowered teams to make data-driven decisions that enhance order outcomes.

Previously, as a Community Support Coordinator at Discogs, I handled a high volume of support tickets while maintaining a strict resolution SLA. My proactive approach to drafting templates during peak demand periods significantly improved team efficiency. I also have experience in social media management, where I successfully elevated the online presence of numerous apartment communities through strategic content curation and targeted advertising campaigns.

Experience

Work history, roles, and key accomplishments

Current

Live Operations Specialist II

Current

DoorDash

Sep 2022 - Present (3 years)

Coordinated over 100 cross-functional catering launches, aligning vendors and restaurant partners to develop high-quality menus. Collaborated with internal and external stakeholders to refine proactive support workflows using phone, SMS, and email.

SQL Google Sheets Cross Functional Collaboration Stakeholder Management Workflow Optimization

Community Support Coordinator II

Discogs

Dec 2017 - Apr 2022 (4 years 4 months)

Addressed over 150 support tickets weekly, maintaining a 24-hour resolution SLA for account and billing issues using Zendesk. Mitigated technical errors, fraud, spam, and abusive conduct through customer service investigations and escalations.

Zendesk Customer Service Technical Support Fraud Mitigation

Social Media & Reputation Specialist

Easy Media

May 2015 - Nov 2017 (2 years 6 months)

Cemented social media presence for a portfolio of 80+ apartment communities across Facebook, Instagram, and Google through content curation strategies. Drove clicks and impressions to apartment community landing pages through Facebook Ad campaigns, reducing CPC from $2.00 to $0.30 through A/B testing.

Social Media Marketing Facebook Ads Instagram Google A B Testing

Education

Degrees, certifications, and relevant coursework

University of Southern California

Bachelor of Arts, Journalism

Grade: 3.61

Activities and societies: News Editor, Neon Tommy blog (2010 – 2013)

Achieved a GPA of 3.61 and was recognized as a Trustee’s Scholar, receiving a full-ride merit-based scholarship. Participated in the Thematic Option Scholar humanities honors program.