Aalaa samy
@aalaasamy
Detail-oriented professional with 10+ years in administrative support.
What I'm looking for
precision, adaptability, and a deep sensitivity to language can turn a simple message into something truly meaningful. Whether it's transcription, localization, QA, or data entry, I bring not just hands on experience, but a tech savvy problem solving mindset to every task. 13 years of experience working at big tech... I also worked as an Internet Assessor with Lionbridge, evaluating search engine results for Google. That role sharpened my analytical skills and gave me an inside look at how people search, think, and connect with information online. On top of that, I’ve been a customer support agent across different industries helping clients find solutions, and stay calm in the chaos. It taught me how to communicate clearly and empathically, even under pressure. Over the years, I’ve worked across dialects, refined messy data, and made sure that every word, comma, and nuance landed just right. It was never just about completing tasks, it was about building bridges between languages and cultures, and making sure things read smoothly, naturally, and natively, no matter the audience. Its exciting to bring that same attention and energy to work, I’d love to support projects in a thoughtful, reliable, and creative way.
Experience
Work history, roles, and key accomplishments
Data Entry & QA Specialist
Upwork (Google Project)
May 2013 - Apr 2025 (11 years 11 months)
Performed high-volume data entry with precision and speed while maintaining data integrity across multiple projects. Communicated with clients to clarify and confirm data accuracy, demonstrating strong communication skills.
Internet Assessor
Lionbridge
May 2013 - May 2015 (2 years)
Evaluated online content to improve Google’s search engine results, providing feedback on web relevance and accuracy while ensuring adherence to project guidelines and quality standards.
Customer Support Specialist
Apollo Business Solutions
Jan 2010 - Aug 2012 (2 years 7 months)
Provided excellent customer service and medical support for senior citizens, handling inquiries and resolving complaints efficiently while showcasing empathy and problem-solving abilities.
Customer Service Representative
E-Group Google Ventures
Jan 2009 - Jan 2010 (1 year)
Identified and researched potential small business clients for Google Ads campaigns, utilizing various methods to find leads and building a database of potential clients.
Branch Manager & Sales Associate
Corpe
Jan 2008 - Aug 2009 (1 year 7 months)
Oversaw daily operations and sales strategies at a clothing store, utilizing leadership and sales skills to drive performance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ain-Shams University
Bachelor of Commerce, Commerce
2021 -
Currently studying commerce at Ain-Shams University, focusing on various aspects of commerce and business management.
Sadat Academy for Management Sciences
Bachelor of Science, Electronic Commerce
2007 - 2011
Studied Electronic Commerce and Marketing, gaining knowledge in online business strategies and digital marketing techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Skills
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