Suraj M S
@surajms1
Lead Product Manager driving AI-driven personalization and revenue growth.
IndiaWhat I'm looking for
I am a Lead Product Manager with 10+ years of experience building B2C and B2B SaaS products, focused on AI-driven personalization, analytics, and improving conversion and retention metrics. I have led mobile-first strategies for large digital commerce platforms and delivered measurable revenue impact.
At Jio Platforms I defined roadmaps and launched personalization algorithms and generative AI pilots that boosted engagement, retention, and search-to-purchase conversion, contributing to significant incremental revenue and platform-wide growth. Previously, I led AI/ML product initiatives in finance SaaS at HighRadius, automating accounts receivable workflows and delivering tangible revenue and efficiency gains for enterprise clients.
I combine hands-on product ownership, data-driven experimentation (A/B testing), and cross-functional leadership to ship high-impact features. I prioritize customer-centric solutions, rapid iteration through analytics, and aligning product vision with broader ecosystem goals to scale adoption and business outcomes.
Experience
Work history, roles, and key accomplishments
Lead Product Manager
Jio Platforms
Dec 2022 - Present (2 years 10 months)
Led mobile-first product strategy and AI-driven personalization for AJIO, Tira and Ajiogram, boosting engagement 18%, improving retention 15%, and delivering ₹120M+ incremental revenue while aligning product vision across Reliance's commerce ecosystem.
AI/ML Product Manager
HighRadius Technologies
Apr 2021 - Oct 2022 (1 year 6 months)
Defined O2C and Payments SaaS product strategy, launched features automating $120M+ AR for 80+ clients, and introduced AI-driven payment matching that increased auto-application rates 20%+ and saved ~$700K annually.
Product Manager
Product Management
Oct 2019 - Mar 2021 (1 year 5 months)
Owned product for Lavamaatra app and website, organizing cross-functional teams to achieve 35K+ installs, 60K+ users, 10K+ DAU and a 5/5 Playstore rating while improving paid feature conversions and course completion rates for an EdTech client.
Product Manager
ACT Fibernet
Apr 2019 - Oct 2019 (6 months)
Led customer app, website and chatbot strategy for 2M+ customers, increasing app ratings by 30%, MAU by 25% and engagement time by 65% through app revamp and AI/ML smart chatbots.
AMContributed to roadmap planning and PRFAQs for Amazon pricing and promotion tools, analyzed 6+ months of data across 2.5M+ ASINs and proposed automation that improved Ops analysts' efficiency by 19%.
Software Engineer
Robosoft Technologies
Oct 2013 - Jul 2016 (2 years 9 months)
Co-developed the Sony LIV app (100M+ installs), integrated analytics across apps, and led a team of 6 to deliver a FIFA World Cup feature that engaged 3.5M+ users and increased downloads by 1M+.
Education
Degrees, certifications, and relevant coursework
IBIndian Institute of Management Bangalore
Master of Business Administration, Product & Technology
2017 - 2019
Two-year full-time MBA focused on Product and Technology completed at IIM Bangalore from 2017 to 2019.
NMAM Institute of Technology
Bachelor of Engineering, Electronics and Communication
2009 - 2013
Bachelor of Engineering in Electronics and Communication completed at NMAM Institute of Technology from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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