At Hewlett Packard Enterprise, I coordinated site readiness and deployment schedules for newly installed servers and enterprise infrastructure. I also tracked RMA logistics across hardware vendors and supported SLA-compliant action plans.
I facilitated technical bridge calls during major outages, coordinating support teams, engineering, and vendor representatives. I tracked incidents and service requests in Salesforce Service Console and ServiceNow, and prepared root cause analysis and post-incident reports for Tier-1 enterprise accounts.
