Omhari Gurung

• Primary point of contact for international students end-to-end; coordinate directly with colleges.
• Handle high-volume, cross-timezone inquiries (setup, scheduling, coursework, deadlines, tech) with same-day responses
• Log all interactions in mastersheet; flag issues for leadership; close the loop
• Spot friction points and drive workflow improvements

• Manage the initial sales pipeline using ClickUp CRM to provide expert consultation on complex international immigration programs.
• Build rapport and address intricate client inquiries, ensuring high customer satisfaction by simplifying complex legal procedures.
• Utilize multilingual fluency to advise a diverse global client base on specific cultural and linguistic needs.

• Drove a 15% profitability increase by identifying inefficiencies through financial and operational data analysis.
• Developed dynamic budgeting and pricing forecast models in Excel, improving financial accuracy by 20%.
• Standardized reporting systems that reduced monthly analysis time by 10 hours and lowered error rates by 25%.

Conducted data cleansing and validation, achieving a 30% reduction in data errors. Developed new data entry procedures, resulting in a 20% increase in productivity and enhanced operational efficiency.

Created detailed reports on process performance metrics for management. Collaborated with teams to resolve data entry errors, reducing resolution time by 25%, and assisted in onboarding new employees.

Enrolled in a Data Analytics Boot camp to enhance skills in data analysis, visualization, and practical applications in real-world scenarios.

Completed the Google Data Analytics Certificate, focusing on data analysis techniques, data visualization, and the use of analytical tools.

Completed a Bachelor of Commerce, gaining foundational knowledge in business principles, financial management, and accounting practices.