Open to opportunities

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@aa011

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I coordinate vendors, schedules, budgets, and service recovery to deliver seamless remote guest experiences.

United States

Message

What I'm looking for

I'm seeking a remote Airbnb or short-term rental management role where I can coordinate vendors, schedules, guest support, issue resolution, and cost control to create a seamless guest experience across a property portfolio.

I've led customer-facing operations for Worldwide Flight Services, Qatar Airways Cargo, and Royal Aviation, coordinating vendors, staffing, budgets, and service-level performance across fast-paced operations.

With 15+ years of experience, I bring transferable short-term rental management strengths in cleaner and maintenance coordination, remote team support, guest issue resolution, scheduling against changing demand, invoice approval, cost control, and SOP development. I've also provided real-time remote technical support through TeamViewer and investigated service irregularities to improve consistency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Manager (Manager on Duty)

Worldwide Flight Services

Oct 2021 - Jun 2023 (1 year 8 months)

Served as liaison between front-line supervisors and senior management, coordinating a 40+ person operation to meet service-level requirements. Managed staffing, hiring, training, and budgetary controls.

Vendor coordination Staff Scheduling Staff Management Budgeting Cost Control SOP Development Customer Satisfaction

Freighter Operations Manager

Qatar Airways Cargo

Mar 2015 - Apr 2021 (6 years 1 month)

Coordinated daily with vendors and Ground Handling Agents to ensure smooth, on-time operations. Established and monitored SOPs and SLAs, reducing discrepancies and improving customer satisfaction.

Vendor coordination Ground Handling Agent SOP Development Cost Control Invoice Review Customer Satisfaction

Operations Manager

Royal Aviation

Jun 2012 - Nov 2015 (3 years 5 months)

Provided remote technical support to outstations via TeamViewer to maintain on-time performance. Managed complaint resolution and led investigations of operational issues.

Remote Technical Support TeamViewer Complaint Resolution Operations Management