25luz floresyarmonia

Created rubrics to document student progress and prepared quarterly reports to track learning outcomes. Managed student records and assessment documentation.

Monitored interactions to ensure compliance with quality standards and generated weekly performance reports while maintaining accuracy and confidentiality. Reduced typing errors through internal controls and validations.

Delivered English instruction and recorded training and attendance data, managing digital records of student progress and evaluations during an intensive program.

Verified compliance with internal policies and supported development of improvement plans based on quality findings. Recorded and updated training and attendance data in internal systems.

Managed customer interactions, supported onboarding assessments for HR, and detected documentation errors to recommend process improvements. Maintained confidential employee and customer records.

Handled customer inquiries and maintained digital records of interactions, supporting accuracy in documentation and process improvements. Collaborated with teams to resolve issues and improve service quality.

Completed Level Up English teacher training / talent acquisition program at Startek from February 2022 to July 2022.

Studied pedagogy-related coursework at Universidad Autónoma de Honduras from October 2016 to September 2017.

Undertook teacher training coursework at Escuela Normal Mixta del Valle de Sula from February 2013 to January 2015.

Completed secondary / technical studies at Instituto Tecnico Bilingue Perfect from January 2009 to November 2012.

Attended primary education at Escuela Soledad Fernandez Cruz from January 2004 to November 2008.