Open to opportunities

24068357 student

@24068357student

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Business support specialist combining export operations, admin excellence, and analytical reporting.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can own business support and admin operations—tracking orders, coordinating teams and logistics, and turning process data into clear reports. I want a collaborative environment that values accuracy, speed, and continuous improvement.

I’m a business support and admin specialist with a strong foundation in Chinese Studies (MA, With Distinction) and a background in Chinese language & literature. I bring clear, client-ready communication through Chinese and English translation, plus hands-on design/editing skills for practical deliverables.

In business support roles, I managed an Alibaba international sub-account, handled 15+ export orders end-to-end, supported 50+ overseas clients, and resolved complex customs/tariff issues to protect satisfaction and re-order intent. I also built inquiry/order tracking and delivered analytical reports on conversion and documentation flow, while coordinating production orders and freight-forwarder documentation. Across admin and project support work, I processed 100+ daily documents, organized 20+ meetings, produced proposals and PPT decks, and supported content planning and performance reporting through weekly WeChat data; I’ve also coordinated logistics for multi-country scholar conferences on-site.

Experience

Work history, roles, and key accomplishments

Business Support & Admin Specialist

Shenyangbolang Door Industry Co.

Jun 2024 - Sep 2024 (3 months)

Managed an Alibaba International sub-account and handled 15+ export orders from inquiry through contract with cross-department coordination. Maintained 50+ overseas clients, resolved 2 complex customs/tariff cases, and delivered 4 analytics reports on conversion and documentation flow (PI/PL/CI).

Alibaba International PI PL CI)Client Relationship Management

Admin Assistant

Shenyang Wanxing Overseas Consulting Co.

Apr 2024 - May 2024 (1 month)

Processed 100+ daily documents (contracts and client files) using printing/scanning/archiving workflows and supported 20+ meetings with agenda preparation and action follow-ups. Drafted 5 project proposals/reports and polished 3 PPT decks while coordinating office admin operations (equipment monitoring, repairs, consumables).

Meeting Coordination Proposal Writing PowerPoint Action Item Follow Up

AE Project Assistant

TCG Tianpin Communication Group

Jan 2023 - May 2023 (4 months)

Liaised between clients and the creative team, scheduling 10+ WeChat articles and editing 12 client manuscripts for logic and structure. Managed contract stamping, invoices, and supplier reconciliation, and compiled 3 meeting minutes that led to 6 SOP process improvements while analyzing weekly WeChat performance (reads/shares/followers).

Client Creative Liaison WeChat Content Scheduling Invoicing Meeting Minutes & SOP Improvement