At Shelf Inc., I support enterprise customers from implementation kickoff through go-live and product adoption, coordinating project plans and working across Product and Customer Success to address client needs. I also deliver training and webinars that help customers apply Shelf’s product features and AI updates.
I developed Shelf’s learning and self-service initiatives, which generated 4,667 course enrollments with an 81% completion rate and supported 1,331 hours of active learning. Earlier at Shelf, I launched the Help Center / Self-Service Portal and created its Learning Management System to give clients ongoing access to product resources and self-paced learning.
