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Managed and optimized metadata for a streaming platform and its linear channels, ensuring accuracy, consistency, and compliance with platform standards. Coordinated with content providers and internal teams to facilitate seamless content ingestion, overseeing metadata updates, categorization, and data validation processes. Hired, managed, developed, and trained staff, establishing and monitoring g

Translated product catalogs, instruction guides, and articles from English and Italian to Greek. Provided professional video subtitling services for various digital content.

Maintained and optimized product metadata and digital assets for an eCommerce platform, ensuring accuracy by refining product descriptions, attributes, and categories. Created automated reports for inventory tracking and pricing analysis, managed vendor communications, and coordinated product updates. Collaborated with the marketing team to create successful promotional campaigns, driving traffic

Led procurement and inventory management for a high-volume eCommerce operation, ensuring timely product delivery and optimizing vendor relationships. Achieved significant cost savings by negotiating contracts and pricing with suppliers.

Provided comprehensive customer support via phone, email, and social media, consistently ensuring high customer satisfaction. Assisted customers with order tracking, troubleshooting, and post-purchase support, effectively resolving complaints and inquiries in a timely manner. This resulted in a notable increase in customer loyalty.

Configured mobile devices, performed data migrations, and assisted customers with cloud services. Provided technical troubleshooting and comprehensive customer support for internet-related issues.

Assisted customers in selecting optimal mobile plans and services tailored to their needs. Consistently exceeded sales targets through the implementation of effective consultative selling strategies.

Processed transactions and provided expert support for Apple products and services, assisting customers in troubleshooting hardware and software issues. Managed daily reconciliation and bank transactions, and successfully completed regular Apple sales training sessions.

Completed 60 credits towards a Bachelor of Arts in Computer Science. This coursework provided foundational knowledge in the field, covering core principles and concepts.