At TELUS International, I evaluate AI model outputs against real-world business rules and logical consistency standards. I apply psychological research methods to assess tone and user intent, and document failures, hallucinations, and cognitive biases to support process and product improvement.
Across customer-facing roles in the US, I processed reservations and payments, resolved guest complaints, and supported event logistics. As a self-employed tattoo artist, I managed client consultations, scheduling, and communication.
