Пламена Жекова
@0006796
E-commerce and customer service professional at MT SPORT who processed orders from inquiry through delivery.
BulgariaWhat I'm looking for
At MT SPORT, I handled customer communication across phone, chat, email, and messaging platforms.
I processed and tracked orders from inquiry through delivery, shared product and delivery information, and coordinated shipments with courier companies.
I resolved customer issues and complaints, followed up with customers, and supported communication through social media. I’m seeking a long-term remote role in customer support, customer service, e-commerce support, back office, or order processing.
Experience
Work history, roles, and key accomplishments
Owner / E-commerce & Customer Service
MT SPORT
Jan 2020 - Dec 2024 (4 years 11 months)
Managed daily customer communication via phone, chat, email, and messaging platforms. Processed and tracked customer orders from inquiry through delivery, resolved issues, and coordinated shipments with courier companies.
Education
Degrees, certifications, and relevant coursework
College
College, Marketing Management and Hospitality in Tourism
Completed a 3-year program in Marketing Management and Hospitality in Tourism.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Salary expectations
Job categories
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