Ashley Durance

I’m a highly organized, tech-savvy customer operations professional with over 10 years of experience across customer operations, e-commerce management, and digital communications. I’m known for managing high-volume client inquiries, navigating CRM tools, and delivering exceptional written support in fast-paced remote environments.

In my current freelance role (Remote Customer Operations & Admin Assistant), I manage digital communications and community engagement across multiple platforms, serving as the primary administrative liaison between agencies and clients. I use Google Workspace and data entry tools to track engagement metrics, streamline client correspondence, and consistently meet deadlines in a 100% remote workflow.

Previously, I founded and ran Buy Wise Online as Managing Director (Self-Employed), leading end-to-end e-commerce operations across Shopify and eBay. I handled digital customer service, order tracking, and high-volume buyer disputes, returns, and delivery inquiries—while also leading a small remote team and establishing response-time protocols.

My background also includes service-focused roles like Royal Mail Postal Worker and Service & Parts Advisor, where I delivered time-sensitive outcomes under strict deadlines and handled public inquiries with service excellence. I bring a steady, problem-solving mindset to written communication, escalation correspondence, and KPI-focused performance, always aiming for clear resolutions and strong customer outcomes.