Нурай Сарсембекова

@000505

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Customer Support Specialist with strong communication and problem-solving skills.

Kazakhstan

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dedicated Customer Support Specialist with a strong background in client interactions and problem-solving. My experience spans various roles, including providing academic guidance as a Lecturer in Epidemiology & Hygiene and assisting customers in online sales. I pride myself on my ability to resolve inquiries efficiently, ensuring a high level of customer satisfaction.

Throughout my career, I have developed a robust skill set that includes proficiency in CRM systems, Microsoft Office, and Learning Management Systems. My role as an E-learning Support Specialist allowed me to enhance my technical skills while assisting users with troubleshooting and optimizing their learning experiences. I am passionate about delivering excellent client experiences and am eager to grow within the customer service field.

Experience

Work history, roles, and key accomplishments

Lecturer in Epidemiology & Hygiene

Kazakh-Russian Higher Medical College

Sep 2023 - Dec 2023 (3 months)

Provided academic guidance and resolved student inquiries through online platforms. Managed e-learning tools, assisting users with troubleshooting and optimizing digital learning processes. Conducted training sessions and provided support on Moodle and Zoom.

Moodle Zoom Online Learning E Learning Communication Problem Solving Conflict Resolution

E-learning Support Specialist

Republic Medical Academy

Sep 2023 - Nov 2023 (2 months)

Provided technical and organizational assistance to users, addressing inquiries effectively. Assisted with course setup and content management in Moodle LMS. Troubleshot system issues and helped users optimize their learning experience.

E Learning Moodle Course Setup Content Management Troubleshooting User Support Communication Problem Solving

Customer Support & Online Sales

Self-employed

Jan 2021 - Sep 2023 (2 years 8 months)

Assisted customers through chats and social media, processing 50+ orders per month. Resolved customer complaints and inquiries efficiently, ensuring high retention rates. Managed payment transactions and product returns, ensuring customer satisfaction.

Customer Support Social Media Management Conflict Resolution Order Processing Payments Customer Retention Communication Problem Solving Multitasking

Sales Associate

Ali-Nur Store

Jan 2018 - Jan 2021 (3 years)

Assisted customers daily with product selection and purchases. Handled cash, card, and mobile payments, ensuring smooth transaction processing. Managed customer concerns and provided resolutions to maintain satisfaction.

Sales Payment Processing Conflict Resolution Customer Satisfaction Communication Product Knowledge Multitasking Problem Solving

Education

Degrees, certifications, and relevant coursework

Al-Farabi Kazakh National University

Master of Public Health, Public Health

2024 - 2026

Grade: 3.97/4.00

Achieved the highest score in the entrance examination and ranked 1st among applicants for the Master's program, receiving a government scholarship for outstanding academic performance.