Andrew Villegas

I specialize in building and optimizing contact centers, driving operational efficiencies, and leading transformative business processes across onshore, offshore, and nearshore operations.

In my recent role, I successfully launched a state-of-the-art contact center and automated dialer system that significantly enhanced our consumer lending operations. This initiative led to a 4% improvement in booked loan success rates and boosted member satisfaction scores from 92% to 96%.

My career is marked by a series of notable achievements, including:

- Reducing cycle time for loan-to-value delays and credit bureau alerts from days to hours.

- Creating development and succession plans that have led to countless promotions and career advancements for employees.

- Leading high-performance teams to consistently exceed performance benchmarks.

- Earning an eCornell certificate in Product Management to further hone my skills and drive product innovation.

I am deeply passionate about leveraging technology and innovative solutions to drive business success and empower teams. My expertise spans process optimization, team development, strategic planning, and product management.

Let's connect! I’m always open to discussing industry trends, sharing insights, and exploring new opportunities. Feel free to reach out or connect with me here on LinkedIn.