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Results-driven customer service leader improving satisfaction and operational efficiency.
Experience
Customer Service Representative
Almos Cyncol Consulting
I am an experienced procurement and inventory professional optimizing supply chain operations and vendor relationships.
Experience
Data Collection Clerk (Intern)
Yellow Pages Kenya Limited
Sep 2009 - Sep 2010 (1 year)
Experienced IT professional with expertise in fiber optic installation and maintenance.
Experience
Assistant Technician
Vilcom Networks
Mar 2023 - Present (2 years 8 months)
Assistant Technologist
Kabarak University
Mar 2020 - Oct 2022 (2 years 7 months)
Court Clerk
Nyaguthie Njuguna & Company Advocate
Computer Science graduate skilled in ICT support and content creation.
Experience
Salesman & ICT Officer
Kendo and Sons Limited
Jul 2021 - Present (4 years 4 months)
Assistant ICT Officer
Kisii National Polytechnic
May 2019 - Apr 2020 (11 months)
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Skilled sales representative with expertise in customer service.
Experience
Sales Representative
Dairyland
Sep 2022 - Mar 2023 (6 months)
Dealer
Mayfair International Group
Jun 2018 - Sep 2022 (4 years 3 months)
Detail-oriented IT and Electrical Technician with proven ICT expertise.
Experience
ICT Engineer Intern
Konza Technopolis Development Authority
Dec 2023 - Nov 2024 (11 months)
Electrical Engineer Attaché
Kenya Tea Development Agency Co. LTD
Jan 2022 - Mar 2022 (2 months)
Computer and Electronics Engineer Attaché
Mount Kenya University
Dedicated teacher with expertise in Physics and Mathematics.
Experience
Teacher of Physics
Pioneer Boys High School
Jan 2024 - Jan 2025 (1 year)
Teacher of Mathematics and Physics
Huruma Girls High School
Jul 2021 - Jan 2024 (2 years 6 months)
Trainee Teacher Maths and Physics
Woodard Langalanga Gilgil
Apr 2018 - Aug 2018 (4 months)
I am an Industrial Chemist and Production Manager optimizing manufacturing processes and quality systems.
Experience
Production Head
Balm Industries
Dec 2024 - Present (11 months)
Production Manager, AI Trainer
Micro1
Jul 2024 - Present (1 year 4 months)
AI Trainer / Production Manager
51k-80k USD
Experienced Program Manager driving business growth and operational excellence.
Experience
Partnership Program Manager
UMUZI- African Coding Network
Apr 2024 - Present (1 year 7 months)
M&E expert with 5+ years in HIV prevention & community health. Skilled in data analysis, frameworks, and stakeholder engagement
Experience
Data Entry Clerk
Landesa
May 2025 - Jul 2025 (2 months)
Research Assistant
LVCT Health
Mar 2025 - Apr 2025 (1 month)
Data Officer
LVCT Health
Feb 2022 - Feb 2025 (3 years)
30k-38k USD
I am a Demand Planner based in Kenya. I am skilled in data analytics, forecasting and sales.
Experience
Business Optimisation Consultant/Demand Planner
CTM Kenya Ltd
May 2016 - Present (9 years 6 months)
Sales Executive
Motivated business graduate specializing in coding analysis and project management.
Experience
Code Analyst Intern
Code Analyst Intern
Oct 2024 - Present (1 year 1 month)
Software Development Intern
TechCo
Jan 2022 - Aug 2024 (2 years 7 months)
20k-24k USD
Communications and customer experience leader with a focus on digital engagement.
Experience
Events & Planning Coordinator
Events by Kariuki
Aug 2022 - Present (3 years 3 months)
Dynamic operations analyst with over 5 years of experience.
Experience
Customer Support Executive
TopCart Limited
Nov 2024 - Present (1 year)
Educational Consultant
Go My Code
Jul 2024 - Oct 2024 (3 months)
Customer Care Associate Back-office Representative
Education technology specialist improving teacher data systems.
Experience
Training Documentation Officer
Teachers Service Commission
Feb 2019 - Present (6 years 9 months)
I am a Swahili linguist specializing in NLP and AI-driven language evaluation.
Experience
Swahili Linguistic Consultant
Freelance
Jan 2022 - Present (3 years 10 months)
Effective, confident communicator and self-starter with in-depth knowledge of quality management sys
Experience
Senior Lab Analyst and Quality Controller
Kapa Oil Refineries Limited
Compliance officer/QC
World Space Hospitality Services
Intern
Unga Limited
Motivated student eager to apply knowledge in renewable energy.
Experience
Internship
KENGEN
Jan 2023 - Present (2 years 10 months)
Motivated software developer skilled in Java, web development, and IT systems integration.
Experience
IT Assistant
County Government
May 2025 - Jul 2025 (2 months)
Junior Software Developer
Global E-Commerce Solutions
May 2024 - Aug 2024 (3 months)
IT Instructor (Volunteer)
Tech4Youth Initiative
May 2022 - Aug 2022 (3 months)
Aspiring records manager with a passion for technology and teamwork.
Experience
Kenya Corporation Director
Choates Family of Companies LLC
Oct 2022 - Present (3 years 1 month)
Attaché
Bungoma County Government Offices
May 2024 - Aug 2024 (3 months)
Records Manager
Loom Products and Services
Mar 2018 - Sep 2019 (1 year 6 months)
ICT Clerk
Prime Ply Sawmill
Jan 2015 - Dec 2016 (1 year 11 months)
Intern
Nakuru County (ICT and e-Government Department), Office of t
Sep 2014 - Oct 2014 (1 month)
Sep 2021 - Jan 2022 (4 months)
Micro1
Jul 2024 - Present (1 year 4 months)
Production Manager
Prime Chance Limited
May 2023 - Nov 2024 (1 year 6 months)
Assistant Quality Assurance Lead
Kapa Oils Refineries Ltd
Sep 2017 - Jul 2022 (4 years 10 months)
Head of Alternative Learning Pathways
UMUZI- African Coding Network
Mar 2022 - Mar 2023 (1 year)
Product Manager
BBO Limited
Oct 2020 - Feb 2022 (1 year 4 months)
Software Tester Engineer
Technobrain
Feb 2020 - Oct 2020 (8 months)
Training & Support Coach
Betin
Jun 2018 - Jul 2019 (1 year 1 month)
Data Officer
LVCT Health
Dec 2020 - Jan 2022 (1 year 1 month)
Training Facilitator
Watoto Watch Network
May 2019 - Sep 2019 (4 months)
CTM Kenya Ltd
Jul 2012 - Apr 2016 (3 years 9 months)
Customer Service Advocate & Team Lead
Sendwave International
Nov 2021 - Jun 2024 (2 years 7 months)
Deputy Team Lead, Risk Department
CCI Kenya
Oct 2020 - Nov 2021 (1 year 1 month)
Communications & Media Executive
Standard Media Group Kenya
Sep 2019 - Aug 2020 (11 months)
Production Intern
Kenya Broadcasting Corporation
Apr 2019 - Jun 2019 (2 months)
Copia Kenya Limited
Nov 2023 - Jun 2024 (7 months)
Customer Care Associate Outbound Representative
Copia Kenya Limited
Jul 2023 - Nov 2023 (4 months)
Customer Care Associate Inbound Representative
Copia Kenya Limited
Nov 2022 - Jul 2023 (8 months)
Mar 2020 - Sep 2020 (6 months)