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Customer Success Analyst with technical troubleshooting and process improvement focus.
Experience
Analyst - Customer Success
VTEX
Jul 2024 - Sep 2025 (1 year 2 months)
Engineering Intern
CSN
Mar 2022 - Dec 2023 (1 year 9 months)
Junior Developer / Sales Lead
UFFTech
Mar 2022 - Dec 2023 (1 year 9 months)
Experienced professional in digital marketing, content creation and online sales.
Experience
Digital Marketing Specialist
IMEM
Oct 2015 - Present (10 years 1 month)
Marketing Manager
ADM – Mobile Apps
Mar 2013 - Present (12 years 8 months)
Marketing Consultant
IT professional with 8 years of experience in backend engineering.
Experience
Backend Engineer
Payment Gateway
Aug 2024 - Present (1 year 3 months)
Computer Vision Engineer
PixForce
Mar 2023 - Jun 2024 (1 year 3 months)
Software Engineer / Machine Learning Engineer
Mantis AI
Feb 2019 - Feb 2023 (4 years)
60k-100k USD
I'm a Lead developer based on Sao Paulo. Many projects for startups and big companies.
Experience
Tech lead
Thoughtworks
Jan 2022 - Present (3 years 10 months)
Certified Scrum Master skilled in Agile delivery and team collaboration.
Experience
Scrum Master
ExxonMobil
Jan 2023 - Present (2 years 10 months)
Business Analyst
ExxonMobil
Jan 2021 - Present (4 years 10 months)
Technical Assistant
STK Sistemas do Brasil
80k-95k USD
Product Owner Sr. | MBA, Product Management, Customer Experience
Experience
Sr. Product Owner
Supergasbras - SHV Energy
Aug 2020 - Present (5 years 3 months)
35k-45k USD
I'm a Business Analyst, focusing on data analysis with BI.
Experience
Business Requirement Analyst
IXIA | EMBRASAC
Dec 2020 - Dec 2022 (2 years)
Support Analyst
claritySoft
Experienced Director specializing in customer service and sales excellence.
Experience
Vendor Operations Manager, Cloud
Jul 2024 - Present (1 year 4 months)
Head of Customer Experience and Sales
Stages Global SaaS startup for content creators
Oct 2022 - Present (3 years 1 month)
Experienced Senior QA Engineer with over 10 years in testing.
Experience
Senior QA Engineer | Acting Technical Lead
Venturus Centro de Inovação Tecnológica
Sep 2022 - Present (3 years 2 months)
Senior QA Engineer
PPRO
Mar 2022 - Sep 2022 (6 months)
QA Engineer
5k-6k USD
Certifications: PSM I; CTFL Fluent English
Experience
QA Lead
Toric
Mar 2023 - Oct 2023 (7 months)
Quality Assurance Analyst
Bip Brasil
Mar 2020 - Aug 2021 (1 year 5 months)
Customer support representative skilled in technical troubleshooting and communication.
Experience
AIS Tech Support Agent
Kpler
Aug 2024 - Present (1 year 3 months)
B2C Customer Support Agent
Blaze
Apr 2023 - Mar 2025 (1 year 11 months)
B2B/B2C Customer Support Agent
Software Engineer with 2.5 years of experience in modern web technologies.
Experience
Front-End Developer
NewFrontier
Nov 2023 - Mar 2024 (4 months)
Web Full-Stack Developer
Avvale
Sep 2022 - Sep 2023 (1 year)
Software Engineer
Independent Contractor
May 2021 - Aug 2022 (1 year 3 months)
Career-transitioning Junior Full-Stack Developer
Experience
Cashier
Comercial Buffon Combustíveise TransportesLTDA
Mar 2023 - Present (2 years 8 months)
Bartender
KentoTemakeria
Feb 2023 - Apr 2023 (2 months)
Quality Inspector (S.I.F.)
BRF S/A
Oct 2022 - Feb 2023 (4 months)
Experienced Back End Developer with expertise in Go and cloud infrastructure.
Experience
Back End Developer Pleno II
Theia
Jun 2023 - Present (2 years 5 months)
Back End Developer Pleno I
Theia
Nov 2022 - Jun 2023 (7 months)
Back End Developer Jr.
Theia
Jul 2022 - Oct 2022 (3 months)
Experienced in AI tasks: language review, data labeling, and quality for PT-BR content.
Experience
Advanced AI Data Trainer
Invisible Technologies
Jun 2024 - Mar 2025 (9 months)
Data Engineer with expertise in cloud solutions and data ecosystems.
Experience
Data Engineer
Visagio Technology
Dec 2020 - Present (4 years 11 months)
Data Engineer
Visagio Technology
Dec 2020 - Present (4 years 11 months)
Research & Development Intern
Unilever
Results-driven Mechatronics Engineer with international experience
Experience
Production and Operations CSC Leader
FM2C
Jan 2022 - Present (3 years 10 months)
Production Coordinator
GERDAU
Jan 2021 - Jan 2022 (1 year)
Volunteer
TETO
Jan 2020 - Jan 2022 (2 years)
Data-driven BI and analytics leader delivering measurable results through data engineering and visualization.
Experience
BI Senior Analyst
Cast Group
Jan 2023 - Present (2 years 10 months)
Data Analyst Sr.
Falqon
Jan 2022 - Dec 2023 (1 year 11 months)
Systems Development Analyst
G4F
Jan 2019 - Dec 2022 (3 years 11 months)
Business analyst specializing in R2R, SAP implementations, and controls.
Experience
Business Analyst
SumUp
Jun 2025 - Present (5 months)
Business Analyst
Deloitte
Sep 2023 - Aug 2024 (11 months)
Advisory Associate
Software Engineer with a passion for innovation and problem-solving.
Experience
Software Engineer
Professional Conexa
Aug 2022 - Present (3 years 3 months)
Researcher
Scientific Initiation Scholarship - UEFS
Nov 2021 - Nov 2022 (1 year)
Software Developer and Customer Support Assistant
Sau´de Vianet
Utility Warehouse
Sep 2011 - Present (14 years 2 months)
Office Manager
Mobiletron
Mar 2009 - Present (16 years 8 months)
System Analyst
Giesecke & Devrient
Jun 2016 - Feb 2019 (2 years 8 months)
Chief Tech Officer
Dei Um tempo
Feb 2021 - Jan 2022 (11 months)
Senior
Homeguru
Sep 2018 - Feb 2021 (2 years 5 months)
Chief Tech Officer
Clinton Education
Jul 2016 - Dec 2018 (2 years 5 months)
Developer
Arys Tecnologia
Apr 2018 - Sep 2018 (5 months)
Jan 2020 - Present (5 years 10 months)
Management Intern
STK Sistemas do Brasil
Jan 2018 - Present (7 years 10 months)
Production Intern
Renault do Brasil
Jan 2016 - Present (9 years 10 months)
Commercial Consultant
British American Tobacco Brazil
Dec 2019 - Aug 2020 (8 months)
Sales Executive
Stone Payments
Jan 2018 - Dec 2019 (1 year 11 months)
Marketing Intern
L'Oréal Brazil
Jan 2017 - Jan 2018 (1 year)
Feb 2016 - Nov 2020 (4 years 9 months)
Director of Customer Success
Kavak.com
Sep 2021 - Present (4 years 2 months)
Director of Customer Support and Sales Operations, Global Accounts
Teleperformance
May 2019 - Present (6 years 6 months)
Client Services and Business Manager, Global Accounts
Atento
Nov 2010 - Present (15 years)
PagBank PagSeguro
Nov 2020 - Feb 2022 (1 year 3 months)
QA Engineer
Nubank (Easynvest)
Jan 2020 - Oct 2020 (9 months)
Software Test Analyst
G&P
Mar 2019 - Dec 2019 (9 months)
Quality Assurance Analyst
everis
Mar 2018 - Mar 2020 (1 year 11 months)
Data Architect
Grupo Pao de Acucar
Mar 2018 - Dec 2018 (9 months)
Quality Assurance Analyst
IBM
Apr 2012 - Apr 2017 (5 years)
AutoDS
Dec 2023 - Mar 2024 (3 months)
B2B Technical Support
Teleperformance
Jan 2023 - Apr 2023 (3 months)
Logistics Assistant
AlbanCrema e Cia LTDA
Jul 2022 - Oct 2022 (3 months)
Operator Assistant
Nova CREDEALIndustria deCadernosS.A.
May 2022 - Jul 2022 (2 months)
Backend Developer Jr.
Quero 2 Pay
Nov 2021 - Jul 2022 (8 months)
Software Development Intern
Esquadros Indústria e Comércio Ltda
Oct 2020 - Nov 2021 (1 year 1 month)
Mar 2020 - Dec 2020 (9 months)
Research & Development Intern
Unilever
Mar 2020 - Dec 2020 (9 months)
Production Coordinator
SABORREALALIMENTOS
Jan 2020 - Jan 2022 (2 years)
Volunteer
JUNIOR ACHIEVEMENT
Oct 2019 - Jan 2022 (2 years 3 months)
PwC Brasil
Sep 2021 - May 2023 (1 year 8 months)
Auxiliar Técnico
Valdir Campos
Jan 2018 - Dec 2019 (1 year 11 months)
Feb 2022 - Aug 2022 (6 months)
Software Engineer
Sau´de Vianet
Feb 2022 - Aug 2022 (6 months)
Advisor
Empresa Junior de Engenharia de Computa¸ cao
Apr 2021 - Aug 2022 (1 year 4 months)