United States onlySummary
This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.
Yelp is looking for a well-rounded and well-organized individual to join our User Operations team. The ideal candidate has a keen eye for detail (to catch inconsistencies or red flags as you evaluate businesses), a ready appetite for new information (you’ll need to get familiar with the laws and regulations governing myriad industries), and a sharp memory (as you track and record the outcomes of your research).
In this role, you will support both new and existing advertising products by verifying and processing consumer claims and evaluating businesses for eligibility. Strong documentation, organizational skills, and a solid understanding of our guidelines are essential, as you’ll communicate findings to a range of audiences—including business owners, customers, and internal stakeholders. You’ll develop subject matter expertise in Yelp’s business vetting practices and enhance your research skills to confirm that businesses are properly licensed and compliant with relevant government and non-government agencies and boards.
In this role, you’ll be on the forefront of Yelp’s efforts to both improve business verification for our users and to support products for our advertisers. You’ll receive a wide perspective on how diversified industries operate and learn about the meet legal requirements.. You’ll get exposure to different facets of business such as day to day operations, quality assurance, project management and execution, and more.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
What you'll do:
- Evaluate businesses against established criteria to determine their eligibility for our ad products
- Resolve project claims for consumers, answer questions, and facilitate communication between businesses and their customers
- Coordinate with stakeholders in other departments to ensure prompt resolution of cases
- Support the development and launch of new advertiser products.
What it takes to succeed:
- Bachelor’s Degree (or equivalent degree)
- Tech fluency - you should be comfortable operating primarily (or exclusively!) online through a variety of tools and platforms. You know how to troubleshoot your own questions before looping in the IT team.
- The ability to calibrate your message to a variety of technical- and nontechnical audiences, always remaining clear, precise, and diplomatic.
- The patience and focus to deliver consistent, quality work. Our team works on highly visible and impactful products, where it’s critical to take an extra moment to ensure that everything is correct.
- A positive, can-do attitude - you’re ready to pitch in on new projects and help your teammates be their best
- Tenacity - you can make sense of novel problems and work through them until the end
- Comfortable with role shifting as priorities shift
- Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus
- Fluent in legalese - you can make sense of laws and regulations to determine what they mean for real-life consumers and businesses
- Solid online sleuthing skills - Ability to navigate government datasets/databases
- Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus)
- Note: While this position offers some flexibility in your schedule, you are required to work during our core hours as part of your 8-hour shift: 10am – 3pm Pacific Time.
What you'll get:
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Compensation for this position is $40,000.00 annually. You may also be offered a bonus and benefits.
Canada only
