Medical Administrative Assistant

• Serve as a compassionate first point of contact for patients via phone, email, and messaging platforms.

• Schedule appointments, manage provider calendars, and coordinate follow-ups using practice management tools such as PracticeQ and Spruce Health.

• Support intake processes by gathering necessary documentation and ensuring patient records are complete and organized.

• Assist with insurance-related tasks, eligibility checks, and basic administrative workflows as needed.

• Maintain accurate digital files, notes, and communication logs to ensure timely, coordinated care across the clinic.

• Provide empathetic support to patients navigating sensitive situations, demonstrating emotional intelligence and professionalism.

• Uphold confidentiality standards and handle protected health information with care.

• Collaborate with the clinical and administrative team to ensure smooth day-to-day operations and a positive patient experience.

Requirements

• Strong verbal and written communication skills in English.

• Prior experience in administrative roles, preferably in healthcare or patient-facing environments.

• High level of empathy, emotional awareness, and discretion.

• Ability to navigate digital tools and communication platforms (Spruce Health, PracticeQ).

• Organized, reliable, and proactive with a strong sense of responsibility.

• Comfortable supporting individuals from diverse backgrounds, including LGBTQ patients.

• Ability to manage multiple tasks while remaining calm, patient, and approachable.

Qualifications

• Experience working in medical administration, mental health, or other clinical settings is preferred.

• Strong customer service skills and the ability to remain grounded in emotionally sensitive contexts.

• Demonstrated compassion, patience, and understanding when assisting patients and families.

• A genuine interest in inclusive care and supporting LGBTQ communities (experience is a plus).

• Comfortable working in a fast-paced environment with shifting priorities.

Benefits