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WorkWaveWO

Senior AI/Data Engineer

WorkWave provides cloud-based software and fintech solutions for field service businesses, helping them manage operations, sales, and customer interactions. The company serves industries like pest control, lawn care, and cleaning.

WorkWave

Employee count: 501-1000

Salary: 160k-180k USD

United States only

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We’re looking for a customer-centric Senior AI/Data Engineer to build and scale data systems that drive our “decision intelligence” products. You’ll work at the intersection of data engineering, product development, and AI/ML enablement—designing systems that empower customer-facing data products. This role requires not only deep technical expertise but also a strategic mindset, strong communication skills, and a high sense of ownership over how data supports the business. You will collaborate across teams to ensure data is a true product enabler.

WHAT YOU'LL DO:

Engineering & AI Enablement

  • AI/ML ownership: Build trusted AI/ML predictions and forecasts via feature pipelines, model input/output data flows, and robust data validation frameworks.
  • Pipeline Design: Design and implement reliable, scalable, and secure data pipelines that serve analytical and product use cases.
  • Leadership: Provide technical leadership and mentorship to other data engineers and cross-functional collaborators, fostering a culture of engineering excellence.

Ecosystem Ownership & Strategy

  • Architecture & Evolution: Own the architecture and evolution of our data platform, ensuring it meets the performance, scalability, and agility needs of our growing business.
  • Governance & Observability: Implement data governance, quality, and observability best practices to ensure trustworthy insights, proactively managing data health before it impacts the business.
  • Infrastructure Optimization: Optimize cloud data infrastructure for cost, performance, and maintainability, treating the platform as a product rather than just a utility.

Collaboration & Translation

  • Cross-Functional Partnership: Collaborate closely with product managers, engineers, and customer stakeholders to understand context and needs, and help translate them into engineering solutions.
  • Customer-Centricity: Ensure engineering efforts are aligned with delivering clear business value and enhancing the customer experience.

WHO YOU ARE:

  • The ML Enabler: You are a Data Engineer who loves the complexity of AI. You understand that a model is only as good as the pipeline feeding it, and you take pride in building the infrastructure that brings AI to life.
  • The Product-Minded Architect: You don’t just move data from A to B; you build systems with the end-user in mind. You prioritize "Time to Insight" and usability as much as you prioritize code efficiency.
  • The Strategic Owner: You are comfortable working in an environment where you are expected to identify problems and fix them without waiting for a ticket. You view the data ecosystem as your product.
  • We know that great talent comes from many backgrounds. If you are a builder who cares about the "why" behind the code, we want to hear from you!

WHAT YOU’LL BRING:

  • Experience: 5+ years of experience in data engineering, with 1–2+ years in a senior or lead capacity.
  • Deep Technical Expertise: You possess a profound understanding of ML models and can articulate the trade-offs between different architectures (e.g., complexity vs. inference speed, accuracy vs. interpretability) to ensure the right tool is selected for the job.
  • Coding: "Ninja-level" proficiency in Python for complex data structures and automation, alongside strong SQL expertise.
  • ML Frameworks: Strong familiarity with Scikit-Learn and similar libraries, with specific experience building and maintaining associated feature engineering pipelines.
  • Ops & Orchestration: High proficiency in MLOps practices and orchestration tools (e.g., Airflow, dbt, Dagster) to manage model lifecycles and data dependencies.
  • Modern Data Stack: Solid experience with modern data platforms (e.g., Snowflake, BigQuery, Redshift, or Databricks).
  • Cloud & Modeling: Strong understanding of data modeling, performance optimization, and cloud computing (AWS, GCP, or Azure).
  • Communication: Excellent communication and collaboration skills, with a proven ability to work effectively across technical and non-technical teams.

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 160k-180k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About WorkWave

Learn more about WorkWave and their company culture.

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WorkWave is a prominent provider of software-as-a-service (SaaS) solutions tailored for field service businesses. Founded in 1984 and headquartered in Holmdel, New Jersey, the company has established itself as a key partner for companies in various service industries, including pest control, lawn care, cleaning, HVAC, plumbing and electrical, and last-mile delivery. WorkWave's core mission is to empower these businesses to optimize their operations, enhance customer service, and drive growth through innovative technology. The company offers a comprehensive suite of cloud-based software and fintech solutions that address every stage of a service business's lifecycle. This includes tools for marketing, sales, service delivery, customer interaction, and financial transactions.

WorkWave's offerings are designed to streamline workflows, improve efficiency, and provide valuable business insights. Their solutions encompass customer relationship management (CRM), enterprise resource planning (ERP), field operations management, routing and scheduling, billing and payments, and marketing automation. The company emphasizes a mobile-first approach, recognizing the critical need for field technicians to have access to essential information and tools while on the go. With a strong focus on industry-specific needs, WorkWave has developed tailored solutions like PestPac for pest control and RealGreen for lawn care, among others. The company has a significant global presence, serving over 8,000 customers and hundreds of thousands of users worldwide. WorkWave has demonstrated consistent growth, both organically and through strategic acquisitions of companies like RealGreen, Coalmarch, Slingshot, TEAM Software, and TaskEasy, further expanding its capabilities and market reach. The company is committed to innovation, leveraging data-driven insights and AI-powered tools, such as its Wavelytics suite, to help its clients stay competitive. WorkWave also highlights its remote-first global work community, fostering a culture of growth, creativity, and collaboration among its employees across various countries.

Tech stack

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WorkWave employees can create an account to update this tech stack.

Employee benefits

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Bonding Leave

Up to 4 weeks paid bonding leave.

8 Paid Holidays

Employees receive 8 paid holidays.

Regional Discounts and Perks

Access to regional discounts and perks.

Flexible Time Off policy

Flexible Time Off policy (role dependent).

View WorkWave's employee benefits
Claim this profileWorkWave logoWO

WorkWave

Company size

501-1000 employees

Founded in

1984

Chief executive officer

Kevin Kemmerer

Employees live in

View company profile

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